Italian Speaking Customer Support for Music Streaming Platform Department

Mercier Consultancy is seeking an enthusiastic Italian Speaking Customer Support Representative to join our Client's Music Streaming Platform Department! In this exciting junior role, you will be the first point of contact for our Italian-speaking users, providing exceptional support and assistance regarding their music streaming experience. Your language skills will enable you to connect effectively with clients and help them make the most out of our platform.

If you are passionate about music and enjoy helping others, this is the perfect opportunity for you! You will play a vital role in enhancing user satisfaction while guiding clients through various features and resolving any issues they may encounter.

Responsibilities

• Respond to customer inquiries in Italian via phone, email, and chat
• Assist users with questions related to music streaming, account management, and platform features
• Document all customer interactions and resolutions in our CRM system
• Collaborate with internal teams to address user feedback and improve service quality
• Provide information about new features and updates to enhance user experience
• Engage in training sessions to remain updated on platform changes

• Fluency in Italian and English, both written and verbal
• Previous experience in customer support, preferably in the music or digital content sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to customer satisfaction
• Able to manage multiple inquiries in a fast-paced environment
• Familiarity with customer support tools and platforms

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...