Italian Speaking Customer Support for Online Marketplace Platform Department

Mercier Consultancy is thrilled to announce a new opportunity for an Italian Speaking Customer Support Representative for our Client's Online Marketplace Platform Department! In this key entry level role, you will be responsible for assisting our Italian-speaking clients as they engage with our online marketplace, ensuring they have a seamless experience while using our platform.

Your expertise in customer service and strong communication skills will be essential as you guide clients through their inquiries and resolve any issues they may encounter. If you have a passion for e-commerce and a dedication to customer satisfaction, we would love to hear from you!

Responsibilities

• Provide customer support in Italian via phone, email, and chat
• Assist clients with inquiries related to the marketplace platform, including account issues, transaction queries, and product information
• Document client interactions and resolutions accurately in our support system
• Collaborate with internal teams to communicate and resolve complex customer issues
• Offer guidance on effective use of the marketplace features and services
• Gather and relay customer feedback for continuous improvement
• Participate in ongoing training to stay updated on platform changes and enhancements

• Fluency in Italian and English, both written and verbal
• Previous experience in customer support, preferably in e-commerce or digital platforms
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive and customer-centric approach
• Able to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...