Lithuanian Speaking Customer Support for Subscription-Based Services Department

Mercier Consultancy is excited to announce an excellent opportunity for a Lithuanian Speaking Customer Support Representative for our Client's Subscription-Based Services Department! In this vital entry-level role, you will serve as the main point of contact for our Lithuanian-speaking clients, providing them with outstanding support and assistance regarding their subscription services. Your fluency in Lithuanian will help us ensure a seamless experience for our customers.

This position is ideal for individuals who are dedicated to customer satisfaction and enjoy problem-solving in a dynamic environment. Join our team to make a positive impact while supporting our clients on their subscription journeys!

Responsibilities

• Respond to customer inquiries in Lithuanian via phone, email, and chat
• Assist clients with questions related to subscription management, billing issues, and service features
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to troubleshoot and resolve client concerns
• Provide clear and concise information about subscription plans and promotions
• Gather user feedback to enhance the service offering and customer experience
• Engage in training sessions to stay updated on service changes and best practices

• Fluency in Lithuanian and English, both written and verbal
• Prior experience in customer support, preferably within subscription-based services or similar sectors
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• A customer-focused mindset with a commitment to service excellence
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and environments

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...