Nordic Speaking Customer Support for Consumer Electronics Repair & Warranty Depa

Mercier Consultancy is seeking a dedicated Nordic Speaking Customer Support Representative to join our Client's Consumer Electronics Repair & Warranty Department! In this pivotal entry level role, you will be the main point of contact for our Nordic-speaking clients, assisting them with inquiries related to product repairs, warranty claims, and technical support for their electronics.

If you have a passion for technology and enjoy helping customers resolve their issues, this is the perfect opportunity for you. You will work closely with clients to ensure they receive the highest level of support while contributing to a collaborative team environment focused on customer satisfaction.

Responsibilities

• Address customer inquiries in Nordic languages (Danish, Swedish, Norwegian, Finnish) via phone, email, and chat
• Assist clients with questions about product repairs, warranty status, and technical issues
• Accurately document customer interactions and resolutions in our system
• Collaborate with internal teams to troubleshoot and resolve client concerns
• Provide clear and detailed information regarding repair processes and warranty policies
• Gather feedback from clients to enhance service delivery
• Participate in training to stay updated on product knowledge and service protocols

• Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal
• Previous experience in customer support, preferably in the electronics or repair sector
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• A customer-centric mindset with a focus on satisfaction
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Familiarity with customer support software and systems

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...