Nordic Speaking Customer Support for Online Content Creation Department

Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative in our Online Content Creation Department! In this role, you will provide essential support to our Nordic-speaking clients as they navigate our platform and enhance their content creation experience. Your linguistic skills and customer service expertise will be pivotal in ensuring that creators can effectively utilize our tools to succeed.

This is a fantastic opportunity for individuals who are tech-savvy, enjoy problem-solving, and are passionate about helping others in the online content space. If you're ready to make a difference in the lives of our clients, we want to hear from you!

Responsibilities

• Respond to client inquiries in Nordic languages (Danish, Swedish, Norwegian, Finnish) via email, phone, and chat
• Assist content creators with questions related to platform features, tools, and services
• Document customer interactions and resolutions accurately in our support system
• Collaborate with internal teams to address client issues and feedback
• Provide guidance on best practices for content creation and audience engagement
• Engage in regular training to stay updated on platform enhancements and new features

• Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal
• Prior experience in customer support, preferably in online or content creation industries
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• A proactive approach to ensuring customer satisfaction
• Able to manage multiple inquiries efficiently in a dynamic environment
• Familiarity with customer support tools and technologies

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...