Polish Speaking Customer Service for Online Retail Department

Mercier Consultancy is thrilled to announce an opening for a Polish Speaking Customer Service Representative in our Client's Online Retail Department for one of our clients. In this dynamic entry level role, you will be the primary point of contact for our Polish-speaking customers, providing them with valuable assistance regarding their online shopping experience.

Your fluency in Polish will be crucial in helping clients navigate our online platform, answering inquiries about products, processing orders, and addressing any issues they may encounter. As part of our team, you will have the opportunity to significantly impact customer satisfaction and loyalty in our online retail business.

Responsibilities

• Provide exceptional customer service in Polish via phone, email, and chat regarding online retail inquiries
• Assist customers with product information, order tracking, and payment issues
• Effectively manage returns and exchanges, ensuring a smooth process for customers
• Document all customer interactions accurately in our CRM system
• Collaborate with internal teams to resolve customer issues and optimize service delivery
• Gather feedback to improve our online platform and enhance the customer experience
• Stay informed about product offerings, promotions, and online retail trends

• Fluency in Polish and English, with excellent communication skills
• Strong customer service skills and a proactive, problem-solving mindset
• Experience in customer service, particularly in online retail, is preferred
• Able to handle multiple customer inquiries effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Genuine interest in e-commerce and providing customers with outstanding support
• Familiarity with customer support software and CRM systems is an advantage

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...