Portuguese Speaking Customer Support for Consumer Electronics Repair & Warranty

Mercier Consultancy is seeking a dedicated Portuguese Speaking Customer Support Representative for our Consumer Electronics Repair & Warranty department for one of our clients! In this Entry Level position, you will provide essential support to our Portuguese-speaking clients regarding their electronics repair needs and warranty inquiries. Your role is crucial in ensuring that customers receive timely assistance and solutions, enhancing their overall experience.

If you are enthusiastic about technology and possess strong problem-solving skills, this is a fantastic opportunity for you to join a team committed to customer excellence in the consumer electronics industry.

Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist clients with repair status, warranty claims, and product support
• Accurately document customer interactions and resolutions in our CRM system
• Collaborate with repair teams to expedite service requests and resolve issues
• Provide guidance on warranty policies and procedures
• Gather customer feedback to improve service quality
• Engage in ongoing training to stay informed about products and procedures

• Fluency in Portuguese and English, both written and verbal
• Previous experience in customer support, preferably in the electronics or repair sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach towards customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and systems

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...