Spanish Speaking Customer Service for Online Shopping Platforms Department

Mercier Consultancy is looking for a dynamic Spanish Speaking Customer Service Representative to join our Online Shopping Platforms Department for one of our clients. In this essential entry level role, you will provide outstanding support to our Spanish-speaking customers, assisting them with inquiries related to their online shopping experiences.

Your fluency in Spanish will be crucial as you guide clients through our online platforms, help them with product inquiries, order processing, and address any issues they may encounter. You will be a key contributor in ensuring our customers have a seamless and enjoyable shopping experience.

Responsibilities

• Provide high-quality customer service in Spanish through phone, email, and chat regarding our online shopping platforms
• Assist customers with inquiries related to product information, order status, and returns
• Resolve customer issues efficiently, ensuring a positive outcome
• Document customer interactions accurately in our CRM system
• Coordinate with logistics and fulfillment teams to ensure timely order resolution
• Gather customer feedback to inform improvements to our service
• Stay current on product offerings, promotions, and online shopping trends

• Fluent in Spanish and English, with excellent communication skills
• Strong customer service orientation and problem-solving capabilities
• Previous experience in customer service, particularly in e-commerce or online retail, is preferred
• Able to manage multiple inquiries and prioritize tasks effectively
• Detail-oriented with strong organizational skills
• Passion for online shopping and helping customers find the best solutions
• Familiarity with customer support software and CRM systems is advantageous

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...