Spanish Speaking Customer Support for Mobile Banking Services Department

Mercier Consultancy is thrilled to announce an opening for a Spanish Speaking Customer Support Representative in our Mobile Banking Services Department for one of our clients! In this essential entry level role, you will be the first point of contact for our Spanish-speaking clients, helping them navigate our mobile banking platform and addressing their inquiries with precision and care. Your fluency in Spanish will be critical in providing top-notch customer experiences.

This position is ideal for individuals who are passionate about financial services and dedicated to customer support. If you thrive in a dynamic environment and enjoy solving problems, we would love to hear from you!

Responsibilities

• Provide support to customers in Spanish via phone, email, and chat
• Assist clients with inquiries regarding mobile banking services, app functionality, and account management
• Document client interactions and resolutions accurately in our customer relationship management system
• Collaborate with technical teams to resolve complex issues
• Guide clients on best practices for using mobile banking safely and efficiently
• Participate in training sessions to stay updated on product features and improvements

• Fluency in Spanish and English, both written and verbal
• Experience in customer support, particularly in the banking or financial services sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring client satisfaction
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with mobile banking systems and technologies is a plus

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...