Service Project Coordinator

JOB TITLE: Service Project Coordinator

DEPARTMENT: Texas Studio

REPORTS TO: Studio Team Lead, Project Management

FLSA STATUS: Non Exempt

JOB TYPE: Full Time

LOCATION: Frisco, TX; Richardson, TX; Plano, TX; Ft. Worth, TX or surrounding areas

COMPENSATION: $20-$25/hour

CONFLICT OF INTEREST POLICY

At Meteor, integrity and transparency are paramount in all our operations and interactions.  To avoid any potential conflicts of interest and maintain the trust of our public customers, we regret that we cannot consider applications from individuals who are currently employed by organizations that are customers of Meteor, where they hold positions that could influence the purchasing decisions regarding our products or services.  This policy ensures fairness and impartiality in our hiring process and customer interactions.

If you fall under this category, we appreciate your understanding and encourage your continued support as a valued customer.

SUMMARY OF POSITION

The Service Project Coordinator plays a key role in delivering exceptional service to K–12 and higher education clients by providing expert on-site furniture repairs and coordinating service needs in partnership with Project Managers and vendors. This position is essential in supporting Meteor Education’s mission of transforming learning environments into engaging, collaborative spaces that inspire students and educators alike.

This hands-on, field-based role combines technical repair expertise with project coordination, customer relationship management, and ERP workflow administration. The ideal candidate enjoys problem-solving, thrives on working independently, and values the opportunity to represent a purpose-driven company at client sites across multiple locations.

ESSENTIAL RESPONSIBILITIES

Field Coordination & Client Engagement:

• Serve as the on-site liaison between Meteor Education and school clients, effectively communicating repair timelines, status updates, and service expectations.
• Provide proactive updates to internal Project Managers, keeping them informed on job progress, obstacles, and completion timing.
• Ensure professional and courteous interactions with educators, administrators, and facilities personnel during each service visit.

Project & Systems Management:

• Utilize Meteor Education’s ERP system and third-party platforms (e.g., Facilitron) to manage the service process from initiation through completion.
• Accurately document all service activities, including before-and-after photos, detailed repair notes, and itemized part replacements.
• Assist in sourcing, ordering, and tracking replacement parts or hardware through approved vendor channels, ensuring timely job completion.

Operational Excellence:

• Coordinate and complete daily service trips across multiple client locations; overnight travel may be required based on project needs and geographic region.
• Independently manage time, routes, and client schedules to ensure efficiency and exceptional customer service.
• Participate in company-provided training programs within the first 30 days and develop ongoing proficiency with internal systems, repair procedures, and customer experience standards.

Quality Assurance:

• Diagnose, assess, and repair a variety of furniture issues, including surface damage (scratches, dents), mechanical failures (broken parts, loose components), and upholstery concerns.
• Perform high-quality on-site repairs using appropriate tools, techniques, and materials, ensuring workmanship aligns with company standards and client expectations.
• Maintain a clean, safe, and organized work environment while adhering to all company and site safety protocols.

QUALIFICATIONS

• 2–5 years of experience in furniture repair, field service, facilities support, or a related technical/operations field.
• Strong mechanical aptitude and hands-on experience with basic repair tools and techniques.
• Proven ability to work independently while managing multiple service requests across varied locations.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Strong organizational and documentation skills; attention to detail is a must.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and comfort using ERP platforms.
• Valid driver’s license with clean driving record; ability and willingness to travel frequently, including overnight stays.
• Must have reliable means of transportation for work purposes.
• Experience in educational environments or prior work with school districts is a plus.
• All Meteor new hires are expected to attend an in-person cultural orientation (approx. 1 week) which requires travel to our home office in Gainesville, FL. Employees may also be required to travel and attend annual company meetings and events. All business-related travel expenses will be paid for by Meteor per our company travel and expense policy

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

• Medical, Dental, Vision
• Basic Life AD&D (100% employer paid)
• Short Term Disability (100% employer paid)
• Long Term Disability (Not employer paid)
• 401(k) + matching
• Supplemental Insurance
• Flexible Spending Account
• Paid Time Off
• Paid Parental Leave (8 weeks)
• 2 Volunteer Days
• 9 Company Paid Holidays
• Primary Caregiver Leave (40 hours)
• Employee advocates serving to sustain employee wellness in the workplace