Healthcare Recruiter/Business Development Representative

Who We Are: 

Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For over 14 years, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support 2,000 mental health providers and over 29,000 patients per week across 5 states, 17 locations and virtually via Telehealth. 

We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do. 

About the Role: 

The Healthcare Recruiter/Business Development Representative (internally known as Onboarding Specialist) works fully in-office at our Mountlake Terrace, Washington Headquarters. There they will serve as the primary point of contact to a cohort of 35-50 licensed and pre-licensed mental health professionals by way of recruiting, onboarding, business development and business consulting.  

This role will rely heavily on detailed and thorough organizational systems and documentation, in addition to creativity and follow through when solving problems. The Onboarding Specialist should be resourceful, analytical, adaptable, and organized with the ability to build rapport with providers (our partners), while upholding the goals of the business.  

Onboarding Specialist Job Duties:  

• Lead Point of Contact: Serve as the primary contact for provider partners interested in collaborating with Mindful Therapy Group. 
• Organizational Mastery: Maintain organization across multiple platforms, including CRM, phone calls, texting, email, and onboarding software for providers. 
• Business Plan Development: Create and implement business plans that set providers up for success early in their private practice journey. We provide all business plan resources and outlines. 
• Relationship Building: Build trust and rapport with new providers through transparent, personable, and directive communication styles, helping them navigate our services and the transition to independent business ownership. 
• Ongoing Support and Guidance: Continue to support providers once they are actively servicing clients in private practice. This includes business guidance, education on our services, and real-time support and troubleshooting. 
• Strategic Conversations: Engage in thoughtful and nuanced discussions with partners to ensure mutual alignment of interests and business objectives. 
• Effective Communication: Utilize your communication skills to navigate complex topics and foster collaborative solutions. 

• EHR Proficiency: Become proficient in using an electronic health record (EHR) software system, and leverage that knowledge to train and coach providers to become independent users. 

You’ll be a great fit if: 

• Driven and Competitive: Seeking individuals who are confident and have a proven track record of achieving KPIs and goals. Alternatively, those with grit and determination to learn and grow in a new profession are welcome. 
• Embrace Challenges: Someone who welcomes new challenges, learns from failures, and continuously seeks improvement through self-assessment and mentorship from leaders. 
• Proactive Learner: Demonstrates a proactive attitude towards learning and applying new sales techniques, both broadly and in specific scenarios. 
• Effective Communicator: Exhibits professionalism and clarity in both spoken and written interactions, ensuring effective and impactful communication. Open to coaching and mentorship when opportunities arise. 
• Conflict Resolution Skills: Able to conduct conversations with clarity and openness, effectively employing healthy conflict resolution skills. Alternatively, shows a strong willingness to learn and develop these skills. 
• Adaptable and Flexible: Thrives in an environment with shifting priorities, moving goal posts, and pivots. 

• Technical Proficiency: Experienced with Microsoft Suite, Outlook, CRM systems (such as Zoho), and possesses a minimum typing speed of 40 WPM. 

This role won't be a great fit if: 

• Prefer Stability: You thrive in environments that prioritize routines and established methods. 
• Value Traditional Approaches: You excel in roles that rely on established methods rather than innovative strategies. 
• Customer Service Focused: You prioritize customer satisfaction over direct communication. 
• Not Driven by Goals: You perform best in roles that do not heavily rely on metrics or goal-driven actions. 

Applicant Requirements: 

• Educational Background or Experience: Possess an Associate's or Bachelor's degree, or have at least one year of experience in sales or account management. 
• Office Presence: Available to work in the office five days a week, from 8:30 AM to 5:00 PM. 
• Physical Capability: Comfortable with sitting for extended periods. 
• Focus and Adaptability: Ability to maintain concentration in a noisy environment. 
• Meeting Management: Capable of conducting up to 10 business meetings per day with our partners. 

Compensation & Benefits 

• 75% employer covered Health, Dental & Vision benefits plan 
• 401(k) savings plan with employer matching upon eligibility 
• 8 paid holidays 
• 15 PTO days accrued annually 
• Professional and career development opportunities 
• Compensation evaluated with opportunities for advancement

Job Type: Full-time, Fully In-Office 

Pay: $60,000-$75,000/year plus Commission Bonus Opportunity 

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! 

It is a conflict of interest to simultaneously be an employee of Mindful Support Services and a client of Mindful Therapy Group.