Customer Success Enablement Manager

About the Team

You will join a highly motivated, rapidly growing, and hard-working Go-to-Market Enablement team that takes pride in developing our GTM team's skills. Our primary objective is to improve productivity, helping teams accelerate sales cycles and deliver more value for our customers.

About the Role

As the Customer Success Enablement Manager, you will be responsible for crafting and developing enablement programs to support global CS initiatives. You will partner closely with CS leadership to define their enablement roadmap to help transform our Customer Success team. The ideal candidate is strategic, has outstanding project management skills, loves solving sophisticated problems and is not afraid to launch, test, and iterate in an ever evolving environment. This is an individual contributor role and you will report into the Head of GTM enablement, working closely with the CS Leadership team. 

What you’ll do

• Build and define our CS enablement strategy based off of business problems, CSM needs, and leadership input from regional leaders and enablement business partners
• Drive continuous learning, ensuring readiness through refreshers and additional certifications.
• Design, build and deliver training programs for new processes, product use cases or technical knowledge, consultative skills, etc.
• Facilitate global trainings and build "train the trainer" materials to coach managers and new facilitators
• Develop and optimize standardized templates and guides to improve the quality of customer conversations
• Strong expertise with digital sales enablement trainings and tools
• Partner within Revenue Operations & CS Leadership to identify operational inefficiencies and create effective improvements
• Collaborate with leadership to capture feedback and iterate programs as needed

What you’ll need

• 7+ years experience in enablement, leadership or relevant role; experience in a CSM role preferred but not required.
• Strong program management skills, implementing and leading training initiatives end-to-end
• Proven track record of building positive relationships across the business
• Demonstrated ability to take broad visions and concepts and develop structured plans, actions and measurable metrics
• Data analytics proficiencies, capable of interpreting and optimizing programs based on available data
• Strategic problem-solving skills, with the ability to execute in a fast-paced, flexible environment
• Force Management, Command of the Message Certified is a plus

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York / San Francisco / Los Angeles and may not be applicable to other locations. The range for this role is $155,200 to $194,000 OTE. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.