HR Operations Intern

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As part of the MLSE People & Inclusion team, you will have the unique opportunity to support our HR Technology and Communications team as we complete two key software transitions this summer. Throughout this experience, you will gain hands-on exposure to HR Operations, learn how to manage large-scale system transitions and develop skills in data management, problem-solving, and process improvement. This internship offers a unique opportunity to enhance your understanding of HR technology and its impact on organizational efficiency while contributing to meaningful projects that support the employee experience. 

MLSE's Internship term dates are from May 5 – August 29, 2025 

Document Digitization and Organization 

• Audit and verify existing digital records to ensure completeness and accuracy. 
• Maintain a standardized folder and naming structure to ensure orderly and easy access to all digitized documents. 
• Collaborate with HR team members to identify and resolve any gaps or discrepancies in documentation. 

System Transition Support 

• Assist with the careful migration of data between systems to ensure accurate transfer of content and records. 
• Conduct data audits to validate the completeness and accuracy of information during transition. 
• Perform testing to identify issues in the new process and communicate findings to the HR transition team. 
• Support training sessions by preparing materials and assisting employees in understanding new system features. 
• Coordinate with employees to collect feedback and identify challenges during the transition. 

Administrative and Operational Support 

• Using various Outlook HR Support mailboxes, respond to employee inquiries regarding system transitions and provide assistance as needed. 
• Maintain regular progress reports and provide updates to HR leadership on transition timelines and milestones. 
• Support HR team members in related tasks, such as preparing communications and updating policies as needed. 

Process Improvement and Recommendations 

• Identify opportunities to streamline and improve digitization and system transition processes. 
• Provide insights and suggestions to enhance the efficiency and user-friendliness of new systems. 

Compliance and Confidentiality

• Ensure compliance with data privacy and security standards throughout the transition processes. 
• Maintain confidentiality of sensitive HR data and information at all times. 

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application. 

• Skilled user of Microsoft Office products (Word, PowerPoint, Excel); comfortable providing updates to senior leadership in PPT, using data insights acquired through Excel and responding in a timely manner to emails via Outlook.
• Strong communication skills (verbal, written and visual) to collaborate with team members across all levels.
• Ability to work independently and as part of a team in a fast-paced environment.
• Highly organized with the ability to work on multiple projects / programs with challenging timelines. 
• Creative, curious and engaged approach to optimizing organizational culture initiatives. 
• Accountable for accuracy and timeliness of work within the department. 
• Personal integrity when handling confidential information. 
• Growth mindset, with an eagerness to learn more about HR. 
• Familiarity with HR Software (Workday & Workplace) an asset.
• Previous internship experience in an HR related field is an asset.

Apply by: February 16th, 2025

Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.

As a part of our recruitment process AI may be utilized to: screen applications, assess qualifications, and enhance candidate selection. We remain committed to ensuring a fair and equitable hiring experience for all candidates.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. 

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