Senior Product Manager

Intro

MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design to modernize and transform customer and employee experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. We’re naive enough to believe we can change the world and bold enough to take the chance to do it.We combine design thinking with agile delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, and courage, and we operate collaboratively and with accountability while consistently challenging each other in the pursuit of excellence. At MO, we delight in creating one-of-a-kind products and experiences. Your imagination is the only limit on what you can do here!

Overview

Are you looking to make an impact? We are looking for a Senior Product Manager to support our government clients. In this position, you will be working in a small, cross-functional team of technologists to understand and synthesize customer needs, strategize improved service delivery, and define innovative solutions including SaaS and PaaS products for government clients. If you have experience driving the product life cycle from proof of concept to product roadmapping and execution, and have a proven track record of fostering strong relationships between clients and cross-functional teams, we’d love to hear from you.

• Partner with stakeholders to translate their vision into a product strategy
• Lead and direct a cross-functional team to deliver iteratively and incrementally against a prioritized roadmap, driving from customer insights to solutions in the market
• Partner with researchers and designers to engage users and stakeholders to understand their pain-points, context of use, journeys, workflow, use cases, and business problems, breaking them down into components
• Prioritize the work from concept to delivery and drive toward desired outcomes with evidence-based decisions and attention to detail
• Deliver solutions that solve problems for end users (desirable), the business (viable), and can be built /configured (feasible) for our client organizations (i.e., “balances the three lenses” of design thinking); this includes getting buy-in from clients on product strategy and roadmap
• Understand opportunities and constraints across the business, technical architecture, and end-user needs; ruthlessly focus capacity on the highest priority solutions, epics, and user stories
• Proactively identify and manage risks, dependencies, and tradeoffs and proactively communicate with internal stakeholders and leadership to ensure operational support for product delivery
• Set outcomes-driven success metrics and measure the impact of the work to guide future iterations and product decisions
• Run efficient scrum ceremonies
• Enable continuous product feedback loop based on qualitative and quantitative data from clients, customers, and end-users
• Communicate effectively with clients to ensure continuous alignment of team priorities
• Proactively engage with impacted stakeholders across the ecosystem, to ensure the seamless rollout and adoption of new solutions
• Engage relevant parties across the government ecosystem to collaboratively problem solve issues that impact our ability to deliver desired outcomes

• 8+ years of industry experience in software development and product management managing projects with numerous stakeholders, preferably with PaaS and SaaS product experience
• Someone with a strong product sense—taking a structured approach to understanding and solving problemsClient relationship management and customer success skills
• A design thinker and lean product thinker (e.g., hypothesis and experimentation driven approach to MVP definition); delivering using plays from design thinking including research, facilitating workshops, and enabling decision-making with clients 
• An outcome-oriented approach focused on delivering value to end users backed by measurable, data-driven results
• Experience leading projects and aligning stakeholders around goals
• Experience turning business requirements and user research findings into clear, succinct epics and user stories
• Experience working in cross-functional teams using agile methodologies
• The ability to set expectations, remove blockers, and hold the team accountable to deliver on contractual and client expectations
• A desire to seek different perspectives, and ask for help when needed
• Experience developing products that are accessible
• Ability to manage a team through change
• Nice to have: experience working with the federal government

• Specific Educational Background: Your qualifications matter more than where (or if) you went to school.
• Open Source Contributions: We’re interested in your skills and experience, even if you haven’t shared them on GitHub.
• Big-Name Employers: It’s not about having a well-known company on your resume; it’s about what you’ve accomplished.

• Your Passion: We care about what drives you, whether it’s related to your career or personal interests.
• Thoughtful Perspectives: We value your insights on design, technology, teamwork, and processes.
• Problem-Solving Skills: We seek individuals who approach challenges with a solution-oriented mindset.
• Proven Delivery: We want people who know how to get things done, not just talk about it.
• Adaptability: Your ability to manage multiple priorities and switch contexts quickly is crucial.
• Commitment to Excellence: We look for people who aim to deliver outstanding results consistently.

• A fun, dynamic working environment with an energetic and diverse team
• A REMOTE first work environment
• An inclusive culture where everyone is welcomeCompetitive compensation commensurate with experience
• Opportunities for career growthFull health benefits (medical, dental, vision)
• 401K matching
• unlimited Paid Time Off (PTO)
• Short- and Long-Term Disability in addition to Life Insurance (company sponsored)
• Company sponsored parental leave
• Summer Fridays!

All MO leaders are expected to lead with humility, embody our core values in their leadership, and to hold their team accountable to the same. MO leaders are expected to ensure we are always growing by tackling hard problems, being strategic, and learning from others.

* Candidates located in DC preferred but not required.

Note: to ensure we remain compliant with all state, county, and local employment and tax regulations, applicants must currently reside in one of the following states to be considered for employment with MO. This list will be updated periodically as our PeopleOps team works to open up hiring in additional states.

AL, AZ, CA, DC, GA, IL, KS, OR, NC, NV, NJ, NY, MI, ME, MA, CO, MD, VA, WA, FL

The contract this position supports requires US Citizenship.

This position will remain open through January 6, 2025.

MO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We value diversity and inclusion and encourage all interested candidates to apply. If you have more experience beyond what is detailed here, we’d be happy to take a look. If you meet most but not all of the requirements, we still want to hear from you. 

The Company reserves the right to conduct background and/or reference checks on all prospective employees. Your job offer is contingent upon satisfactory completion of such background and/or reference check as applicable. Additionally, this position may require a government background investigation to be completed and adjudicated dependent on your role and project . This offer will be withdrawn if any of the above conditions are not satisfied.

In support of the  Colorado Equal Pay Transparency Act, and others like it across the country, MO job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility.