Modern Animal has a mission to better the lives of animals by building a place that’s better for all of us who love them. We care deeply about the profession, and we are looking for a skilled Veterinary Customer Service Representative, known internally as Hosts, to join our team!
Hosts? What’s a host? At Modern Animal, hosts are often the first point of contact and work closely with both our veterinary team and clients to deliver a phenomenal experience to both parties.
What the job entails:
- Facilitating member appointments
- Working closely with technology
- Acting as a liaison between our in clinic team, and our clients
- Ensuring clinic cleanliness
- Staying active, to include moving and lifting packages of varying weight
- Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events
- Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners
- Identifying local marketing opportunities to drive regional membership growth
- Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment
Why you'd be a great fit:
- Exceptional verbal and written communication skills
- Passion for customer service
- Strong work ethic with an emphasis on organization
- Adaptability and open-mindedness
- Team player mentality and a friendly disposition
- Ability to anticipate the needs of veterinarians and paraprofessionals
- Willingness to grow and adapt
- Inclination to embrace change and work together to build an optimal solution for all
What you can expect from us:
- Excellent medical, vision, & dental coverage with various options to choose from
- 401k savings plan with a company match
- Flexible time off & paid parental leave
- Free membership to Modern Animal for your pets and discounts on extra services
- Continuing education allowance
- Uniform allowance
- Access to behavioral and mental health services through Spring Health
- A collaborative team who has your back and will welcome you as part of our pack
The pay range for this position is $17.10-18.90 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.
