At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our growing Virtual Care team.
This full-time role is a hybrid position supporting customer service, prescriptions, and triage across our Virtual Care team. It offers up to 40 hours per week and is benefits-eligible.
What You’ll Be Doing:
- Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
- Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
- Review medical records to understand patient history and provide informed guidance
- Document clearly and accurately in patient records using veterinary terminology
- Verify and process prescriptions, ensuring appropriate follow-up for client requests
- Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video
- Follow protocols, maintaining consistency while adjusting to each unique case
- Collaborate cross-functionally, providing feedback to improve processes and systems
- Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care
- Live and breathe our values: curiosity, integrity, excellence, accountability, and respect
Why You’ll Love This Role:
- Adaptability is key: You’ll support different teams across Virtual Care, Clinic Success, Telemedicine, and Member Success as needed.
- A passion for veterinary care: You love providing excellent client experiences and clear, empathetic communication.
- Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required).
- Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms.
- Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity.
- Adaptable problem solver: You thrive in a fast-paced, dynamic environment and can generate innovative solutions to support our members and teams.
- Independent worker: You manage priorities and tasks effectively with minimal supervision.
- Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care.
- Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements:
- Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency
- Comfortable sitting and standing at a computer for extended periods
What You Can Expect From Us:
- Starting at $23.00 per hour (final compensation will be based on experience, skills, and location)
- Excellent medical, vision, and dental coverage (with various options to choose from)
- 401(k) savings plan with employer match
- Paid time off
- 12 weeks of paid parental leave
- Free membership and discounts on services for your furry family members
- Continuing education allowance
- Uniform provided
- Work-from-home stipends to help set up your home office
- A collaborative team that has your back and will welcome you as part of our pack
