Remote Customer Support - Phone and Email Support - English (4422)

ModSquad has partnered with a global industrial company built around a differentiated and proprietary business model. From state-of-the-art dishwashers, ovens and refrigerators in restaurants and hotels, to automobile components inside vehicles all over the world.

We're looking for phone savvy mods to join this new client and project as we build this project to great success! This is not typical Phone CS, but more in the style of dispatching technicians out to our client's customers. Our mods will be responsible for collecting data and making those dispatches happen using client provided tools.

Hours:

Monday - Friday: 7 AM - 1 PM PT

Commitment:

10 hours per week. 5 hours are required on Saturday and/or Sunday.

90 days

• Phone and email customer support experience.
• Multitasking skills and fast typing speed
• Great attention to detail
• Microsoft Applications knowledge a plus
• Five9 Application knowledge a plus
• Must be willing to install client tool applications

• Typing speed of 40 WPM or better
• Dedicated laptop or desktop computer with Windows 10 or above (sorry, no Chromebooks for this opportunity)
• Willingness to install ModSquad's security software on your computer and mobile device
• Willingness to install AWS on your computer
• Access to a webcam or smartphone capable of taking pictures

• 8 GB RAM or better
• Dual monitors highly recommended

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.