Overview
Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally.
About the Role:
As a Customer Operations Associate, you will be a pivotal team member in ensuring the highest levels of service for our users. You’ll be involved in the day-to-day operations of the Customer Operations team, providing support during US hours and working with customers to solve their problems in a timely & efficient manner. You’ll also play a critical role in building out the future of Momos Customer operations team, working on projects to support our growing operational needs.
Key Responsibilities:
○ First-touch responses and proactive customer communication.
○ Management of tickets across internal and external channels
Key Performance Indicators (KPIs):
Cultural Values
Equal Opportunity:
Momos is an equal-opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts, and opinions allows our team to grow and excel.
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Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the UAE region. Our main mission is to lead the digital transformati...
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