Logistics Assistant

📱 About Us 

We are Mous. People deserve tech and lifestyle products that are fit for purpose, perform as promised and allow them to be their best. So we are building the go-to brand refreshingly focused on product so people can have just that. We have consistently built our in-house expertise and spent millions in research and development on our relentless pursuit to making the best products possible. Over the past ten years we have flipped the tech accessory market on its head, raising the standards and people's expectations. We've made cases that can protect phones dropped from cranes, engineered magnetic accessory ecosystems before MagSafe even launched, partnered with Google to make super thin cases, developed impact materials and waterproof constructions to make backpacks that confidently protect laptops and we're only just getting started! 

We're creating products that empower people to be their best, whether they're on a wild adventure or commuting through the city. No matter what your everyday life looks like you can trust our products to remove frustrations, expand your experiences and help you to live without limits.

👨‍💻 About the Role 

We're excited to announce an opportunity for a Logistics Assistant to be a part of our expanding team in the Pakistan! The role focuses on the day-to-day support of the logistics team, playing a key part in ensuring customers receive their orders in a smooth manner. This will include owning a range of tasks that support the team, from shipping goods from our factories through to working with 3PLs and internal teams on both B2C and B2B orders. We’ll be asking you to hit the ground running, learning the ins and outs of our Logistics function, getting to grips with our ERP system and working with stakeholders such as 3PLs to provide Logistics related support across the business.

Please note that this role will be situated at our office in Lahore (Upper Mall), working on-site from Monday-Thursday, with Friday being an optional WFH day. The normal working hours will be 10am - 7pm PKT but may require some occasional flexibility due to working with stakeholders based in China, UK and US.

👋 About You 

As a Logistics Assistant at Mous, you'll work collaboratively with our Logistics and Operations team. You will report directly to Emma, our Logistics and Operations Manager. This is an excellent opportunity for someone eager to contribute to a fast-paced environment, playing a crucial role in driving our projects to successful completion with precision and efficiency. 

• Assisting the Logistics manager in daily tasks, providing administrative support.

• Owning day to day 3PL reporting and troubleshooting on order fulfilment, stock and any issues that may crop up.

• Supporting the freight team, especially over peak, with the scheduling and tracking of stock shipments.

• Creating marketplaces stock transfers on our ERP system and marketplaces platforms, liaising with 3PLs, tracking shipments, updating various trackers. Working on the ERP system to release shipments and assign invoicing and landed costs.

• Responsible for tracking B2B orders, updating trackers and providing updates for the retail team. Supporting with ad-hoc tasks such as quoting for shipping costs and creating shipping labels.

• Supporting with reporting on weekly, monthly and quarterly performance and KPI tracking.

• Ad-hoc tasks such as analysis and supporting the Customer Experience team with any large-scale shipping queries or trends.  

• Fluent in English, both verbal and written communication. 
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• Strong teamwork and collaboration skills.

• Experience or familiarity with areas of logistics such as freight, shipping or 3PL/warehouse management is a big plus, but not essential - enthusiasm to learn is key!

• Strong organizational skills and the ability to plan your work according to team priorities, business priorities, deadlines.

• Confidence in working in Excel.

• A proactive and adaptable mindset, thriving in a fast-paced and dynamic environment.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

• Experience with ERP systems or platforms like Shopify is advantageous but not required.

• A problem-solving attitude and eagerness to take on new challenges and responsibilities.

🎉 About Our Offer

Here’s a summary of the benefits of working at Mous:

• Competitive Compensation: We offer a competitive starting salary that reflects your experience and the value you bring to Mous. We also provide additional benefits for our Pakistan team, which will be discussed in more detail at the contract stage.

• Dynamic Work Culture: Mous has fun yet focused work culture. Join a team of friendly professionals committed to fostering a high-performance, data-driven environment. Here, innovation thrives, and teamwork is paramount.

• Growth and Development Opportunities: At Mous, we encourage you to dream big, work diligently, and actively make things happen. We support radical growth and development through new experiences, fostering an environment where innovative thinking is the norm.

• Professional Development Perks: Professional growth is a priority at Mous. We run 'Mousterclasses' where teams share their expertise across the business.

• Seamless Remote Collaboration: Working with Mous means you're an integral part of the team, no matter where in the world you are. We've streamlined communication between our global teams for efficient collaboration, ensuring you're a key participant in weekly company-wide meetings and virtual social activities (Pictionary, anyone?!).

• Long-Term Benefits: Loyalty and commitment are greatly valued at Mous. We reward this with one month of paid leave after 5 years of service, as a token of our appreciation for your dedication.

🐭 About Our Values

We have established 3 core values, which inform and enhance the way we work. We expect anyone joining the business to embrace these values as essential parts of Mous life, and we’re looking for people who will build upon them in fresh and inspiring ways.

• Get Results

By comprehending our business plan, each person can ensure that they are taking accountability for their contribution towards it. We value strategic prioritisation, ensuring that everyone is enabled to deliver their best work. We also champion traits such as innovation, grit and resilience – we think differently and aren’t afraid to fail.

• Work Together

We value collaboration highly, recognising that there’s a lot to be learned from each other, and are always prepared to listen. We encourage regular peer feedback, readily praising great work as well as challenging one another candidly. We like to celebrate what makes us both unique and united, committing to regular IDEA initiatives and finding opportunities to support our local communities.

• Enjoy The Ride

We invite everyone at Mous to grab new opportunities and find ways to make each role their own. Things can change fast in an unpredictable industry like ours, so we always want to stay agile. And of course we don’t just work hard – we also like to let our hair down and enjoy the more social aspects of being part of our brilliant team!

🌈 About Our Commitment

Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.

As a D2C business and heavy user of plastics, we understand (and take very seriously) our responsibility to the planet. To stay true to our word, we've placed "Planet" firmly in our key business objectives and have formed a dedicated team, alongside our cofounders, to build an ESG plan we're proud of. Ultimately, we want to create a better world through our actions and we're doing so across our products, how we transport from A to B, and socially.