Engineering Garage Level 3 Technician

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

• Complete advanced maintenance and repair from bumper to bumper, vehicle diagnosis and repairs
• Conduct labor time studies
• Maintain tech data entry of three (3) C’s (Complaint, Cause, Correction) into the HMA Dealer Management System (“DMS”) for tech data entry portion of technician job responsibilities,
• Manage the respective work stall area to ensure it is clean, organized, and in proper working order,
• Assist in preparation of vehicles for Marketing & Media events, development,
• Communicate/share repair solutions to Quality Engineering & Tech line Assistance Centre,
• Order parts for vehicles that are assigned to technician for repairs,
• Ensure vehicles are adequately protected and in compliance with all safety procedures while they are being serviced,
• Other duties as assigned from time to time by the Client and/or MSXI Manager.

What we are looking for:

• Job requires analysing information and using logic to address work-related issues and problems.
• Knowledge Retention - In order to provide the highest quality support to customers, processors must be able to learn and memorize a large amount of information.
• Detail Oriented – The employee must be able to focus on the details of the conversation narrative in order to identify and isolate the real issue. Effective speaking and listening are critical.
• Organizational skills – The employee must be able to handle multiple tasks at once while attending to the customer’s needs.
• Customer service focused - Must have the ability to stay calm in difficult situations. Must be able to gain and maintain control of customer conversations while providing world class customer service.
• Speed - Must be fast and efficient. Must be able to work quickly without sacrificing the quality of their work.
• Solutions oriented - Must be able to find workable solutions for any problems they might face.
• Process-driven with strong problem-solving and investigative abilities.
• High level of computer literacy and ability to learn new systems.
• Clean driving record and employment background.

• Minimum of 5 years of experience as a technician in an automotive service department.
• Hyundai/Genesis experience preferred.
• Original Equipment Manufacturer (“OEM”) dealership service department work experience is highly preferred.
• ASE Certification and/or State Certification is preferred.
• Alternative Fuels repair experience a preferred, but not required (Ex: FC, HEV, PHEV, and EV)
• Working experience with automotive dealership operations processes or similar business is preferred.
• High level of proficiency with the use of computer based technical service tools, related software programs, and DMS systems is highly preferred.
• Computer literacy, especially Microsoft Excel, Word, PowerPoint, Teams, and Outlook is required.
• Full professional proficiency in English is required.

Competencies / Other skills:

• Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements,
• Ability to work independently with multi-disciplinary and multi-cultural teams,
• Ability to work on given objectives,
• Excellent communicator and people motivation skills,
• Travel requirement is as needed.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $35.00 to $38.00 hourly based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.