Senior Associate, IT, Citrix Engineer

Experience something Brilliantly Different with a career at MUFG Investor Services.   

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing. 

We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.  

#LI-Hybrid

As a Citrix engineer in a financial services company, your primary responsibility is to manage and maintain the day-to-day operations of the company's Citrix Cloud and private cloud infrastructure on AWS and Azure, including users ticket resolution, business requests and maintenance of the environment.

Key Responsibilities:

1. Managing the Citrix Cloud and AWS/Azure hosting infrastructure.
2. Monitoring the health and performance of Citrix/AWS/Azure resources and services to detect and address any issues proactively.
3. Maintaining images with application and client updates.
4. Maintaining up to date DR infrastructure and procedures for critical desktops and applications.
5. Working with other operational team to help troubleshoot issues impacting user experience.
6. Balancing user experience and costs within the cloud.
7. Collaborating with development and DevOps teams to optimize application performance and scalability.
8. Providing support and guidance to the end-users regarding best practices for Citrix users.
9. Keeping yourself certified and up to date with the latest Citrix technologies and features that may benefit the company.

Degree or equivalent experience:

• Citrix Certified Associate - Virtualization CCA-V (required)
• Citrix Certified Associate - Virtualization CCP-V (required)
• Any Citrix ADC certification from ADC 13 onwards (desired)
• Any other Citrix certification (bonus)
• Azure Certification (desired)
• 3+ years in a predominantly 2nd line Citrix role, 3rd line a bonus

Functional/Technical Skills and Knowledge Requirements:

1. Strong knowledge of Citrix Virtual Apps and Virtual Desktop
2. Experience of Citrix Netscaler/Gateway
3. Experience of Citrix WEM
4. Knowledge of Office 365
5. Knowledge of Azure AVD
6. Proficiency in managing and troubleshooting Windows operating systems.
7. Experience with infrastructure automation and configuration management tools like Azure PowerShell.
8. Understanding of networking concepts and hands-on experience with cloud-based networking and security.
9. Familiarity with monitoring tools such a Citrix Director/Monitor
10. Understanding of security best practices and compliance requirements in the financial services industry.
11. Knowledge of windows server and desktop operating system
12. Understanding of cloud platforms Azure and AWS (desired)
13. Collaboration and communication skills to work effectively with cross-functional teams and end-users.

Behavioral Competencies:

Client Focus

• Responds to staff and client needs and queries in a timely, approachable, and responsive way
• Understands key client requirements and expectations and is willing to be flexible and adaptable to support client needs
• Have a client-centric mentality to deliver an excellent client service, always offering reliable and consistent support
• Good communication skills and grace under pressure when dealing with queries
• Willingness to go above and beyond to meet client demands

Drive for Results

• Possess the initiative to prioritize requests and find ways to streamline workflow.
• A creative mind with an ability to make improvements.
• Ability to complete tasks on time and in a quality manner without much oversight.
• Be proactive in dealing with upcoming needs, taking the initiative to understand what actions need to be taken in ambiguous and constantly changing circumstances, without waiting for direct instruction
• Willingness to take on additional responsibilities as needs arise

Interpersonal Skills

• Ability to work collaboratively with global stakeholders, communicate effectively, and establish positive working relationships.
• Ability to train and mentor staff to support the establishment of high performing office management teams across locations - e.g., offer training and support to new office managers
• Strong oral, written, and communication skills and an ability to interact and communicate effectively with employees, vendors, and all levels of management.
• Ability to be firm when working to meet expectations and deliver on requirements, whilst also maintaining a diplomatic and tactful approach
• Respectful of others in all communications

Personal Capability

• Exceptional attention to detail with a high degree of accuracy
• Good organizational, analytical, and problem-solving skills with the ability to multitask
• Resourceful in getting tasks completed through multitasking and creative thinking skills
• Demonstrate a high level of discretion and handle matters sensitively and confidentially
• Ability to work well under pressure, showing resilience when faced with challenges
• Be highly dependable and ethical in all matters, always demonstrating integrity

What’s in it for you to join MUFG Investor Services?   

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT.  Oh, and we really walk the talk when it comes to HYBRID WORKING.     

So, why settle for the ordinary?  Apply now for a Brilliantly Different career.   

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.