Sales BDC Representative

Are you a people person with a passion for luxury vehicles and customer service? We want you on our team!

At Mercedes-Benz of Foothill Ranch we are seeking an enthusiastic Sales BDC (Business Development Center) Representative to join our winning team. As part of the prestigious Murgado Automotive Group, you’ll play a vital role in helping deliver exceptional customer experiences in our state-of-the-art dealership.

What You’ll Do:

Respond to inbound customer inquiries via phone, email, and text in a timely and professional manner

Schedule appointments for vehicle service and sales

Follow up with prospective customers and maintain a customer database

Handle customer concerns and questions, ensuring a smooth customer experience

Collaborate with sales and service teams to meet dealership goals

Qualifications:

Customer Relationship Management (CRM) familiarity

Phone Sales & Appointment Setting – High-volume outbound calling, lead follow-up, converting leads to appointments

Customer Service – Active listening, problem-solving, empathy, and professionalism

Sales Process Knowledge – Understanding of automotive sales workflows

Lead Management – Handling internet leads, walk-ins, and referrals efficiently

Communication Skills – Clear, persuasive verbal and written communication

Time Management & Organization – Prioritizing leads, follow-ups, and scheduling

Data Entry & Record-Keeping – Accuracy in tracking customer interactions

Product Knowledge – Understanding of the dealership’s vehicles, offers, and financing options

Team Collaboration – Working closely with sales, finance, and service departments

Why Join Us?

Competitive Compensation: Salary plus bonuses and incentives

Comprehensive Benefits: Medical, Dental, Vision, 401(k) with company match

Career Growth: Opportunities for advancement within the Murgado Automotive Group

Work Environment: State-of-the-art dealership with a supportive and dynamic team

Employee Discounts: On vehicle purchases, parts, and service

Apply Today!

If you’re ready to elevate your career and work with one of the top luxury automotive brands, we want to hear from you! Join the Murgado Automotive Group and become part of a customer-focused team dedicated to excellence.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.