Order Fulfilment Contacts Agent

Main Purpose of the Job:

The Customer Service Department currently has a vacancy for the Order Fulfillment Contact Agent reporting to the Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.

Job Output:

• Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables

• Manage administrative processes with regards to hardware distribution to Mweb clients

• Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary.

• Assist with customer escalations and resolutions.

Skills and Competencies:

• Meticulous attention to detail

• Pro-activity and initiative

• Judgment/Problem Solving skills

• Excellent customer service orientation

• Good Communication and interpersonal skills

• Able to meet deadlines

• Excellent telephonic etiquette

• Ability to work independently and in a team

• Fluent in English

Qualifications:

• Minimum 1 minimum years administration in contact centre or customer query environment

• Matric or tertiary qualification

• Competent in MS Office packages, particularly MS Excel and Outlook

Experience

• Working knowledge of sales back end processes a must

• Knowledge of the ISP industry and products advantageous

• Knowledge of MS Office

• Database and capturing experience preferred

• We are a Fully Remote work environment

o That’s right! No need to go into the office! You can work from just about anywhere

o We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time.

• We Kit you out

o We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding! We also provide you with Connectivity – FOR FREE!

THE CHERRY ON TOP!!! MWEB rewards stellar performance!

• Performance Bonuses of up to 20% of your cash salary are paid out quarterly, so long as company targets are met.
• We always try to have some fun! Team buildings are a big deal as well as other cultural activities and company events!