Senior Service Designer

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. 

About the Team

Our Product team is the beating heart of MYOB. From discovery through to delivery plus Data and Insights, it’s made up of a broad and multi-disciplined group of specialists focused on designing products that help our customers optimise their business potential and creating best-in-class customer and user experiences.

About the role

Your responsibility as an expert in service and product design is to develop effective and well-designed solutions that meet the needs of our clients and internal teams. You'll work in a lean, agile, and collaborative environment, actively participating in every step of the design process, from project discovery to delivery. Your ultimate objective is to create outstanding end-to-end experiences.

You will be in charge of service design for a range of initiatives. This includes launching a new product to market, working on financial services products, achieving delivery-focused results, and collaborating with a highly productive team.

- Be a phenomenal teammate in the MYOB Design team to ensure the delivery of excellent experiences and results.

- Collaborate within cross-functional teams as a representative for Design, recommending standard methodology to ensure complete and consistent design solutions.

- Own the design process for your domain and across teams.

- Develop and communicate a complete view of the problem space and its ecosystem.

- Collaborate with internal staff and collaborators to co-design impactful customer experiences and efficient business processes.

- Roll up your sleeves and get stuck into all design activities.

- Use research to learn and understand somebody else’s world to craft experiences that meet their needs.

- Communicate and get consensus for your ideas with developers and managers in the relevant fields and confidently improve the collaboration between these teams.

The skills you'll need:

- Expertise in research and discovery methodologies.

- Proficient in user experience, interaction, screen design.

- Proficiency in using and contributing to a design systems is a bonus.

- Experience in design validation processes.

- Understanding of agile development principles.

- Skilled in using industry-standard design tools.

- Knowledge of financial services

- Strong communication, analytical, and interpersonal skills, with a shown ability to collaborate effectively within cross-functional teams.

- Visual design expertise is highly desirable.

- Highly organised, self-motivated, and adaptable, capable of managing multiple projects in a fast-paced environment.

Our Culture & Benefits 

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.  

🎥 See what it's like to work at MYOB and what we're all about.

🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team! 

🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers 

🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment 

🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! 

🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution 

🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more. 

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.  

MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply!  Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement.  At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB.  So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!