Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
VOIP Technical Support image - Rise Careers
Job details

VOIP Technical Support

Nasoft is hiring for 4tel, Join a fast-growing telecom company and play a key role in supporting VOIP services, troubleshooting issues, and ensuring seamless communication for clients.

Key Responsibilities

  • Provide first-line support for customers facing technical issues related to VoIP and call center systems.
  • Troubleshoot and resolve technical problems via phone, email, or live chat.
  • Diagnose and identify hardware or software-related issues.
  • Assist customers in configuring and setting up their systems.
  • Escalate complex issues to higher-level technical support teams when necessary.
  • Document all customer interactions and technical resolutions in the ticketing system.
  • Follow up with customers to ensure issues are resolved and to provide updates.
  • Maintain knowledge of product features, updates, and common troubleshooting steps.
  • Collaborate with internal teams to resolve customer concerns and enhance the product.
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field
  • Minimum of 1 year of experience in a technical support role, preferably with VoIP systems.
  • Basic understanding of VoIP systems and call center technologies.
  • Familiarity with operating systems, network configurations, and telecommunication hardware.
  • Proficiency in using ticketing systems and CRM platforms.
  • Customer-focused attitude with a passion for providing exceptional service.
  • Basic knowledge of networking concepts (e.g., IP addressing, DNS, DHCP).
  • Ability to document issues and resolutions.
  • Excellent communication skills in both Arabic and English.

  • Working days: 5 days
  • Working Hours: 8 Hours
  • Health, and social insurance.
  • Learning & Development.
  • Competitive salary and growth opportunities.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 28, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!