AM Lead Server

We are seeking a passionate and dedicated Lead Server to join our National Lutheran Communities & Services family in Staunton, VA. In this critical role, you will make a positive daily impact on our residents' dining experience.

Job Overview

As our Lead Server, you will be responsible for creating a welcoming, warm environment that ensures our residents feel valued and cared for during every meal service. You will supervise our dining team, manage service operations, and directly contribute to the quality of life for our community members.

Key Responsibilities

• Supervise and support dining service team members
• Ensure exceptional customer service for residents and guests
• Manage dining room setup and maintenance
• Take and accurately process food and beverage orders
• Handle payments and financial transactions efficiently
• Train and mentor junior servers
• Maintain a positive, professional demeanor

• A minimum of one years experience working in the dining room is required
• Must be able to read, write, speak and understand English
• Must have the ability to receive and follow instructions, and communicate clearly with residents, guests and other team members
• Must have manual dexterity
• Ability to work in a fast-paced environment
• Experience in high volume meal service is preferred
• Computer skills helpful, with the ability to learn and use proprietary software as required  
• Demonstrated excellent customer service skills

Culture makes all the difference in an organization. That’s why we strive to maintain a culture of transparency, empowerment, and teamwork. National Lutheran Communities & Services is purposeful in embracing a diverse and inclusive culture where everyone can be their authentic self. We also offer a variety of benefits and perks that help promote work-life balance, such as:

• Competitive salary
• Next day pay
• Flexible scheduling
• Mileage reimbursement
• Up to $4,000 in tuition reimbursement annually
• Qualified employer for Public Service Loan Forgiveness (PSLF)
• Earn up to 5 Weeks of PTO in your first year
• 403(B) retirement plan with employer matching
• Medical, dental, and vision plans
• Life and disability insurance (employer paid)
• Pet insurance
• Team member recognition program
• Discounted team member meals
• Opportunities for career development