IT Specialist - Help Desk

At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

We are hiring for a IT Specialist HelpDesk to join our growing team!

This position is responsible for the supporting both the hardware and software for the Lab DVI system (optical manufacturing Lab Manufacturing, Supply Chain, & DC system and application). This role acts as both a help desk for personnel and manages all platforms within Lab Manufacturing, Supply Chain, & DC.

What Would You Do? The Specifics.

• Maintains and supports the DVI system assisting users and leadership in all aspects of both hardware and software; including hardware interfaces between DVI and all equipment and conveyor systems.
• Provides and manages month-end closing lab reporting to corporate accounting.
• Assists Lens Inventory management/physical inventory within the DVI system. Creates custom queries and reporting within the DVI system.
• Provides for Time Keeping hardware/software interfacing with Payroll.
• Manages Lab security systems including alarm systems, cameras and badge systems.
• Interfaces w/ Corporate IT regarding AS400, JDA, SDS, Serve and the National Vision (NVI) Portal.
• Installs and maintains NVI network interfaces, workstations and printers.
• Upkeeps Lab phone system.
• Troubleshoots and resolves problem jobs using DVI, SDS and Optical experience.
• Fixes common errors and notifies vendors/maintenance to assist with escalated issues.
• Ensures system jobs are completed in a timely manner, keeps daily log to track running times and notifies leadership if jobs are running slower than normal.
• Monitors all printers and print jobs and fixes any problems. Researches and tests new equipment to train and will assist with training/implementation. Troubleshoot and resolve problem jobs using DVI, SDS and Optical experience
• Handles on call emergencies through remote or onsite access.
• Assists staff with the installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.
• Completes internal/external quarterly and annual IT audit reporting

Work Experience

• 2-4 years related experience or training. Or equivalent combination of education and experience. ((Required))
• 0-2 years of experience with system support of operating systems and software, DVI Rx Lab Management System experience ((Required))
• 0-2 years Business experience in the optical field ((Preferred))
• 0-2 years Computer Operator experience and/or Help Desk Support ((Required))

Education

• Four year college degree or equivalent experience. Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. equivalent of four years in high school, plus night, trade extension (Preferred) or
• Two years of college or equivalent experience. Correspondence school specialized training, equal to two years of college (Required)

Additional Skills

• DVI, Phone System, Help Desk applications experience (Required)

Taking Care of our People!

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

We value and respect the unique and individual differences that everyone brings. We embrace all differences in matters of diversity, equity, and inclusion to create a place where people want to come, stay, and do their best work.
 

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.