Account Manager - GolfNow

BRS Golf Ltd, a part of GolfNow, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf our course management software and services help our Golf Course partners increase their rounds and revenue and manage their business operations. GolfNow is the world’s largest online tee time marketplace, used by over 3.5 million golfers worldwide.  

We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing and enhance work life balance.  Learn more about working with BRS Golf via www.brsgolf.com/web/careers.  

This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth. 

The Account Manager will play a crucial role in driving revenue growth, fostering long term businesss relationships and maintaining client satisfaction across a portfolio of our golf course partners.  Relationship management will be at the core of this role, managing key partner clients, growing the accounts through up-selling products, driving revenue and retaining courses through adoption of best practises and use of our products and services.

Key Responsibilities
The Account Manager will be a key member of the Australian BRS Golf / GolfNow team that will build and contribute to business success by;

• Developing a well-rounded understanding of our Account Management philosophy, market and customer needs.
• Conduct regular check-ins and meetings with clients to review performance, gather feedback, and identify opportunities for growth.
• Developing advanced product and industry knowledge to be able to provide consultative advice and information to help our customers maximise use and adoption of our products and services, including upselling of new products and to secure and optimize tee time offerings to build attractive inventory for our platforms.
• Leveraging technical tools, platforms and quantitative data to inform proposals that ensure our clients derive maximum value from our services through establishing relationships, conducting account reviews and working closely with senior team members and management to understand and thereafter execute strategies to strengthen relationships and help golf course partners meet their success criteria.
• Devoting proportionate time, effort and a high level of communication touch points with high value/ potential accounts (including onsite visits when appropriate). Acting as a positive ambassador for our business products and services.
• Having a firm understanding of dynamic pricing and its place within the golf industry. Educating and implementing successful dynamic pricing strategies with our golf course partners
• Retaining clients and their long-term business through contract renewals and ensuring client satisfaction.
• Monitor account performance and identify opportunities for upselling or cross-selling additional products/services.
• Having the long-term success of our clients at the heart of all you do, ensuring these course partners are represented in a positive way on our platforms and within any communications.
• Being results focused in meeting and/or exceeding individual and department metrics and goals, as well as exercising accountability and a strong work ethic in managing a portfolio of clients to drive revenue and retention.
• Devote proportionate time, effort and a high level of communication touch points with high value/ potential accounts (including onsite visits when appropriate). Acting as a positive ambassador for our business products and services.
• Maintaining an accurate daily record of all activity using Salesforce
• Engaging with colleagues locally and internationally to understand and support the growth of a positive company culture, ensuring that core values and personal behaviours are consistently demonstrated and contribute to making Golf a Great Place to Work.

It is essential that candidates have:

• 3+ years’ experience in Sales or Account Management within a relevant industry e.g. e-commerce, technology with responsibility for the retention and growth of a directly assigned group of customer accounts.
• Demonstrable business acumen including sound decision making, with strong negotiation skills, and the ability to manage complex client relationships.
• Experience of analysing, collating and presenting data/ demos to support recommendations and proposals to clients.
• Proficiency in the use of sales management technologies including (but not limited to) sales automation, marketing automation, SalesForce or similar CRM.
• A results-oriented mindset and a proven record of achieving targets and objectives Willingness to travel, when required, for work related purposes.

Additional skills and experience that would be desirable

• Education to degree level in a relevant discipline (e.g. Business/ Marketing/ IT).
• Familiarity of or experience within the Australian market relating to Golf

Salary: Highly competitive with a generous benefits package

Location: Remote – Australia based

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

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qualified applicants with criminal histories, or arrest or conviction records, in a manner
consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance
Initiative For Hiring Ordinance, the Los Angeles' County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.