Manager, End User Computing (Windows)

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NBCUniversal is seeking a highly skilled Manager of End User Computing Engineering to lead a team dedicated to managing and evolving the Windows endpoint computing environment. This individual will be instrumental in driving key projects, improving operational support, and enhancing system reliability across a large-scale infrastructure.

This individual will be responsible for managing and supporting the enterprise Windows workstation environment, which includes:

• Lead team members on diverse endpoint computing projects and initiatives that enhance efficiency and user experience.
• Collaborate with application and business technology teams to support their hosted application or desktop platforms, ensuring seamless integration and optimal performance.
• Automate requests, builds, and provisioning processes to streamline Windows environment management.
• Improve patch and vulnerability compliance across the entire workstation ecosystem, aligning with security best practices.
• Drive operational support enhancements, improving request handling and support processes for Windows systems.
• Oversee problem management activities, providing tier-three support for escalated issues and ensuring timely resolution.
• Provide hands-on training and support to operations and engineering staff as required.
• Leverage expertise in OS and application troubleshooting to address internal and external escalations effectively.
• Proven experience leading and mentoring teams in end-user computing engineering.
• Ability to identify, plan, and drive projects that improve system performance and enhance the user experience.
• Strategic mindset with a focus on continuous improvement in system health, compliance, and operational support.

Basic Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience)
• 7+ years of experience in Information Technology, with 5+ years in desktop/end user systems engineering and administration, preferably in a large enterprise setting (30,000+ endpoints)
• Comfortable with IT security and compliance best practices
• Proficient in automated workstation build methodologies, software packaging, and deployment systems.
• Experienced with automation and scripting languages such as Ansible, Bash, Perl, Python, and PowerShell.
• Extensive familiarity with Intune, AutoPilot, SCCM, Nexthink, Active Directory, and M365.
• Proficient in implementing, deploying, and supporting MDM (Mobile Device Management) tools and infrastructure.
• Able to communicate effectively with personnel at all levels and external vendors as necessary
• Has the interpersonal skills necessary to interact and work productively with the Operations, Infrastructure, Cybersecurity, Application, and Leadership teams
• Able to work independently and lead a team of engineers

Desired Characteristics:

• Microsoft or M365 certifications

Additional Requirements:

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $145,000 - $175,000 (bonus eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].