Reliability Manager

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world

Summary

The Maintenance Reliability Manager provides maintenance reliability support for existing and new theme park attractions (rides and shows) and is responsible for ensuring the reliability and maintainability of various theme park attractions to increase uptime and equipment availability. Duties include, providing technical support to the maintenance team, lead Root Cause Failure Analysis, establish, monitor, optimize preventative and predictive maintenance plans and execute corrective actions to address complex problems.

This role has exposure to multiple ride and show systems spanning multiple decades, each with unique challenges. This role has a 5-day workweek onsite. Limited offsite/remote work may be allowed with prior approval. The role may include nights and/or weekends as required to achieve goals.

Responsibilities

• Champion the development and enhancement of reliability processes to elevate performance, reduce downtime and maintenance costs.
• Lead Root Cause Failure Analysis (RCFA) and implement corrective actions for complex and/or repetitive issues.
• Formulate Key Performance Indicators (KPIs) to monitor the effectiveness of preventive maintenance activities and gauge inventory metrics.
• Initiate, supervise, and refine Preventative and Predictive Maintenance Plans.
• Conduct asset criticality assessments for current equipment and spare parts inventory.
• Identify optimal maintenance methodologies tailored for specific assets or equipment types.
• Observe and evaluate the operational performance of equipment systems to verify the success of Maintenance Strategies.
• Enhance preventive and predictive maintenance protocols based on performance indicators.
• Develop strategic roadmaps to an effective Reliability Centered Maintenance (RCM) program.
• Implement risk assessment and risk mitigation methodologies (such as FMEA, RCA, or RCM).
• Review and analyze engineering designs and design modifications to achieve reliability and efficiency.
• Evaluate, recommend, and acquire tools for use, including process analysis software, and other physical tools and resources specific to reliability and maintenance improvement.

Qualifications/Requirements

• 5-7 years of experience as a reliability professional with focus on maintenance reliability.
• Bachelor’s degree in engineering (Mechanical, Electrical, or Industrial), science, or technical fields. Mechanical Engineering Degree is preferred.
• Working knowledge of Maximo CMMS.
• Certified Maintenance & Reliability Professional (CMRP) certification.
• Excellent written and oral communication skills.
• Must be able to communicate technical concepts to all levels of employees and management effectively.
• Must be a self-starter, team player, work well with others and have a positive attitude.
• Must be a creative thinker, results oriented, focused, and attentive to detail and accuracy.
• Must have ability to prioritize, multi-task and meet deadlines.
• Sharp, quick, dedicated, and innovative problem solver.
• Understanding of reliability and improvement concepts, including DMAIC (Define, Measure, Analyze, Improve Control.
• Ability & willingness to work overtime, nights, weekends, and holidays with short notice.

Desired Characteristics:

• Theme Park Operations knowledge and experience
• Certified Reliability Leader certification 
• Excellent organizational, verbal, and written communication skills
• Strong collaborative team player
• Strong interpersonal and analytical skills
• Strong time management skills
• Ability to multi-task and be flexible
• Experience working in a union environment

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000 - $110,000.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].