Sr. Analyst, Customer Analytics

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

About Us

Universal Pictures Home Entertainment (UPHE) markets and distributes NBC Universal’s film and television offerings across transactional digital and disc formats worldwide. Distributed lines of content include contemporary and classic productions within the company’s expansive entertainment catalog, spanning properties from Universal Pictures, Focus Features, DreamWorks Animation, Illumination, Universal Media Studios and Peacock, as well as from select third-party partners.

UPHE distributes through its own operations in parts of North America, Europe, Asia Pacific and South America and through a variety of licensee partnerships across major territories around the world. The Company is leading the way in exploring innovative technologies and in developing and adapting dynamic new windowing strategies and other initiatives for the evolving global home entertainment market.

Its vast 4,000-plus title catalog is among the largest and most celebrated in the industry, comprising a wide variety of titles and genres. Among its most-prized properties are such franchise as The Fast and the Furious, Jurassic, Despicable Me, Minions, Mama Mia!, Downton Abbey, Shrek,  Back To The Future, Jaws, E.T. the Extra-Terrestrial and the legendary classic monster movies; recent films including Wicked, Oppenheimer and The Super Mario Bros. Movie; as well as such acclaimed television series as the Chicago and Law & Order franchises and The Office.

In addition, UPHE is committed to fostering diversity, equity, and inclusion (DE&I) within its operations and content. As part of Universal Pictures, UPHE benefits from the company's comprehensive DE&I initiatives, which aim to create an inclusive environment both on-screen and behind the scenes.

Universal Pictures Home Entertainment (UPHE) Digital Distribution, markets and sells movies and TV shows on digital platforms, including VOD and EST. 

The Senior Analyst of customer analytics is a key member of the team dedicated to helping UPHE’s executives, customers and other stakeholders understand the digital market. This person will gather, structure and analyze data from customers, data suppliers and research vendors to answer the business questions facing the digital distribution team. In addition, they will also support the physical distribution team with a few regular reports and occasional ad hoc data requests. This person must have an extremely analytical mindset and be capable of harnessing data to inform business decisions. Projects will focus on areas such as distribution strategy, Universal’s performance relative to its peers, market trends and consumer behavior. This role reports to the Director of Customer & Market Analytics. 

Responsibilities:

• Work with teams across Universal Pictures Home Entertainment (sales, product management, finance, business development and marketing) to understand the business through data-driven analyses 
• Communicate effectively with retail partners to give them a deeper understanding of industry trends and help them successfully position our titles 
• Process data, and conduct analyses using Excel, Power BI dashboards, etc.
• Create operational reports on a regular basis to present the team with market trends and competitive performance 
• Present senior management with results from a wide variety of market trends facing the film industry and specifically the home entertainment market 

Basic Requirements:

• Minimum 2 years of experience working in a data-oriented role 
• Bachelor’s degree in business or a related quantitative field 
• Demonstrated interest in the media/entertainment/technology industries through work experience, coursework, or extra-curricular activities 
• High proficiency in Excel and other quantitative analysis tools such as Power BI. 

Eligibility Requirements:

• Interested candidates must submit a resume/CV online to be considered
• Must have unrestricted work authorization to work in the United States
• Must be willing to work in Universal City, CA

Desired Characteristics:

• Passion for learning about the growing film and TV VOD/EST business 
• Highly analytical mindset with proven quantitative reasoning skills 
• Experience with data retrieval, cleaning and analysis to identify trends/patterns, and discern actionable business insights
• Able to distill and effectively communicate complex information clearly and concisely, tailoring reports to fit audience needs 
• Familiarity with creating dashboards in Power BI, Tableau, etc., preferred
• Collaborative but self-motivated team member 
• Curiosity and willingness to share a point of view in team meetings 

Additional Requirements:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $85,000 - $90,000.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

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