Sr. Manager, Merchandising Operations

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

At Peacock, we know life is complicated but believe entertainment shouldn’t be. We envision a more human streaming experience that embraces the entertainment you love. Backed by 100+ years of NBCUniversal legacy, we know how to entertain. We combine this legacy with an insatiable itch for innovation, embracing the data and technologies that challenge the status quo. Our team is never done obsessing over how best to deliver excellence across television, film, sports, news, and more.  

This ambition is a group effort. As challengers at heart, our secret weapon is our talented team of big thinkers, data-driven drivers of growth and innovation. We start by putting people first, embracing empathy and compassion to create a more dynamic, more fulfilling workplace and a better, more enjoyable product. As a company, we embrace the power of transparency and inclusion. We know the best idea can come from anywhere, so we’re committed to creating an organization where we act as one and put ego aside. We are determined to forge the next frontier of streaming through trust, teamwork, and talent.

NBCUniversal is hiring a Senior Manager of Merchandising Operations to join the team responsible for building and publishing TV series, movies and custom content across the Direct-to-Consumer service and other digital streaming products. We are seeking a cool-headed, detail-obsessed team member who is adept at managing the ebb and flow of a massive digital library in a fast-evolving industry and can be a Swiss Army Knife to support the team.

The Merchandising Operations team is tasked with ensuring the readiness of the streaming library by managing the artwork, metadata and related assets that power the streaming library, including alternative and custom assets used in audience segmentation and multi-variate testing. It is a 24/7 operation responsible for updating content based on performance, programming tactics and events unfolding in real time, working in coordination with the Product, Marketing, and Customer Support teams in addition to other stakeholders. Additionally, this role will be involved in key initiatives involving product enhancements, metadata optimization and feature expansions that keep Peacock evolving and current in the streaming landscape.

The successful candidate for this role will bring hands-on experience managing complex publishing projects, an aptitude with a variety of content management systems or computer programs, and a sense of personal responsibility for the accuracy of their work while multi-tasking multiple projects that cover a variety of operating procedures and systems. To excel in this role, you must be able to set and meet deadlines for publishing large volumes of content, communicate fluently with the teams throughout the company, and consistently strive to improve workflows and processes.

Responsibilities

• Oversee the day-to-day operations of the team, providing assistance and guidance when necessary
• Assist in the shaping of team policies and workflows to ensure optimization, efficiency, and the highest quality user experience
• Responsible for feature functionality testing the editorial curation of the overall user experience on Peacock, prioritizing customer value, business growth, and strategic opportunities.
• Liaison between Metadata QA, Editorial, Product, Data and Decision Science teams, and other stakeholders to ensure experimental and evergreen metadata enhancements account for impact and opportunities across all teams, managing processes and updates to ensure success end-to-end
• Ideate and collaborate on new product enhancements by defining requirements, advising on operational implementation, testing upon release, and troubleshooting bugs and functionality gaps to successfully deliver products to market
• Audit feature releases from Product and Video Operations, often catching or correcting for errors that involve long-term manual solutions until enhancements can be released
• Review metadata and imagery pipeline, advise the Product and Tech teams on optimization, and helm the implementation of enhancements across the platform
• Manually maintain imagery across the platform to ensure art is up to date and badging provides the best possible user experience
• Support a 24/7 operation responsible for updating content based on performance, programming tactics and events unfolding in real time, working in coordination with the Video Operations, Product, Marketing, Technology, and Customer Support teams in addition to other stakeholders
• Provide additional support for tentpole initiatives including high profile content launches, breaking news events, and marquee sporting events
• Review data to evaluate on platform performance
• Attend weekly Product and Tech workstream meetings as Editorial representatives speaking on upcoming changes, enhancements, features, and issues
• Evaluate incidents to identify immediate solutions and work with the Impact team to escalate issues to the proper departments if necessary

Qualifications/Requirements:

• At least 5 years of experience working in title operations or publishing at a large-scale editorial, e-commerce, or video service.
• At least 1 year of experience writing, managing, and optimizing metadata
• Demonstrable ability to manage an ever-changing content pipeline 7 days a week, as this position will require the ability to occasionally work early mornings, nights, or weekends.
• Excellent writing and presentation skills.
• Strong collaborative and interpersonal skills with the ability to work flexibly across departments as well as manage internal and external partners in a dynamic environment
• Ability to operate independently and manage multiple projects
• The ability to oversee project teams and work closely with a variety of other teams.
• A passion for television, movies, sports, and news.
• Ability to work at Universal City, Los Angeles, CA or New York City, New York.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $110,000 - $125,000 (bonus eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].