Business & Systems Analyst (12-month Contract)

At Nelson, we’ve been shaping the future of education for children and youth across Canada for over 110 years. As the country’s largest K-12 education content provider, we remain dedicated to our legacy of looking forward, paving the way in creating boundless, accessible, and engaging learning experiences for all. 

Our innovative solutions, including Edwin, our digital learning platform, provide curriculum-aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning. We listen intently to the unique needs of educators, students, and administrators everywhere, and continuously evolve what we do and build to improve their lives daily. 

When we’re searching for individuals to join our team, we look for bold, innovative team players with a passion for education and making a positive difference in our communities. If this sounds like you, we want to hear from you! Apply to join our team today. Let’s Create Possible, one learner at a time. 

About the Role

The Business and Systems Analyst plays an important role in connecting Nelson’s business needs with its central systems. The role is to plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions.  This includes developing strategy for data management, flow, integrity, migration, and usage across business systems. The candidate must also be able to collaborate with teams across the business including marketing, technology, finance, sales, and distribution, to ensure successful usage and implementation of systems.

Key Accountabilities

• Oversee and support Nelson’s utilization of the following systems: ERP (JDE to NetSuite), CRM (Salesforce), marketing (PIM, Onix, Big Commerce, Amazon Vendor Portal, Indigo SYME), and business intelligence and reporting.
• Assist in the planning, design, and development of new applications and enhancements to existing applications.
• Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.
• Ensure compatibility and interoperability of in-house computing systems.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Chart existing business processes to define current business activities for the development of procedures and models.
• Review and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing these processes.
• Prototype new procedures with the purpose of improving business processes, operations, and information processes.
• Work closely with the development team to ensure that every system implementation rollout is well planned and executed, including appropriate testing, user training, and post-implementation support. 
• Collaborate with various business stakeholders to gather requirements that will inform the creation and fulfillment of new products/configurations.
• Collaborate with teams across the business to address strategic business issues and build plans to apply appropriate solutions.
• Maintain effective communications on a regular basis with key partners across the business regarding progress on projects, performance, and potential business risks.

The successful candidate for this position will possess the following requirements:

• Post-secondary education required
• Intermediate excel skills and prior experience working with big data
• Knowledge of data flow infrastructure
• Strong research and problem-solving skills, with the ability to independently troubleshoot issues using sound judgement
• Excellent time management skills, and strong attention to detail allowing for timely and accurate turnaround times on projects
• Strategic mindset with excellent big picture and critical thinking skills
• Ability to synthesize information and data so that it can be translated back to the business in a simple manner
• Ability to plan and set priorities based on information from various sources, including marketing, finance, sales, and technology
• Keen eye for identifying patterns and commonalities between processes and reported issues to build towards more efficient troubleshooting and process improvement
• Ability to learn new concepts quickly and contribute expertise from a metadata perspective to allow for agility in creating solutions for the business as new needs present themselves

What We Offer

At Nelson, we believe in taking care of our people.

Your well-being, growth, and work-life balance matter to us, which is why we offer a comprehensive benefits package designed to support you—professionally and personally.

The below benefits apply to this temporary contract position:

• This role is a hybrid position (M-F, standard business hours, 2 days per week in-office)
• Commuter friendly location (Sheppard & Don Mills)
• Free, convenient shuttle bus service from Don Mills Subway Station to and from the office
• Access to on-site fitness center and fitness classes
• Access to LinkedIn Learning for continuous skill growth
• Mentorship and professional development opportunities
• A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between.

This is a 12-month leave coverage position slated to end in the Fall of 2026, with the opportunity to become a permanent role in the future based on the needs of the business and performance.

Don’t have 100% of the above qualifications? Do you still think Nelson is a great fit for you? We encourage you to apply anyway!  

Our EDI Statement

Nelson teaches the world by learning from everyone in it. 

We are committed to fostering an equitable, diverse, and inclusive workplace environment. This is an integral part of our company’s culture and mission that aligns with our four key pillars of Employee Diversity, Developing Authentic and Accurate Content, Amplifying External Voices, and Supporting the Local Community and Beyond.

We believe in the power of education and our ability to impact social change.  Truth, honesty, integrity, and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners. 

We value a respectful, inclusive, and safe workplace that nurtures belonging and represents many different cultures, backgrounds, perspectives, and opinions.  Everyone is free to be who they are. 

We foster and continue to build relationships that are equitable, diverse, and inclusive with existing and future partners in education.

We commit to holding ourselves accountable by creating measurable short and long-term goals that place equity, diversity, and inclusion at the core of what we do in our resources, the workplace, the educational community, and in the larger society. 

We strive to build an inclusive world for everyone.  We are stronger together.

Our Commitment

Nelson is an equal opportunity employer and is committed to Inclusion, Equity and Diversity. As part of this commitment, we do not discriminate on the basis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status. 

Should you require any accommodation during our recruitment and selection process, please reach out to peopleandengagement@nelson.com.