Clinical Practice Lead (MA required)

Clinical Practice Lead (MA Required)

Maricopa County, Arizona

What is the purpose of this role?

The Clinical Practice & Family Advocate Lead plays a critical role in ensuring both effective practice operations and high- quality patient care. You provide on-the-ground training in the market, and step in to deliver in-person and telephonic care as needed, and support smooth practice operations through schedule management, vaccine program oversight, and administrative leadership. The Clinical Practice Lead helps ensure a seamless experience for both patients and providers, reinforcing Nest's commitment to delivering high-quality, accessible care in the home.

Who is Nest Health? 

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Nest’s first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. In Louisiana, Nest’s headquarters and first market, Nest’s innovative model has resulted in partnerships with two of the state’s leading health plans, unlocking care for thousands of families across the state. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion.  

Nest and its leaders have won multiple awards including Rock Health’s Next-Gen Pediatric Innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios and others. Nest was recently named to Fast Company's Most Innovative Companies of 2025 List, and its co-founders were recognized on Inc.'s Female Founders 50 List for 2025.

Founded in 2022 by former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, former President at Landmark Health, Nest has raised a historical Seed round of over $20M from top healthcare and industry investors including 8VC, Blue Venture Fund, SpringTide Health, Alumni Ventures, Gaingels, MVP, Health 2047, Ochsner Louisiana Investment Fund, Tulane Ventures, and others. 

Learn more about us at https://www.nesthealth.com/. 

What will you do?

- Staff Training: Learn and maintain best practice understanding of Field and Office Family Advocate roles and become a power user of core tools (Athena EMR, Salesforce, SharePoint, and others). Partner with Learning & Development team to facilitate training programs for Nest Family Advocates (FAs)

- Train new staff in the office and field roles. Retrain other staff as directed by the Health Services Director (HSD)

- Perform skills checkoffs with all new hires

- Record effectiveness of skills and other ongoing trainings required for FAs

- Direct Family Support: Act as a back-up Family Advocate, providing in-home care and telephonic support to Nest families, which may include but not be limited to the following:

- Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, support they need to meet their Lead Family health goals

- Assist in patient registration, checking and confirming eligibility, establishing administrative workflows, and prior authorization approvals

- Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimens, and assisting with exams

- Administer oral, topical, and injectable medications and/or vaccinations

- Interview patients and record medical history including standardized screening questionnaires

- Assist providers in procedures using aseptic techniques

- Complete accurate EMR documentation of patient information and services provided per the requirements of Nest Health

- Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services

- Clinical Operations

- At the guidance of market triad, construct and manage schedules in Athena and Salesforce to reflect appropriate staffing and facilitate smooth clinical operations

- Act as clinical lead on the Vaccines for Children (VFC) process and maintenance. Monitor vaccine par and coordinate ordering with the office manager

- Fulfill clerical responsibilities which may include sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs

- Actively participate in all compliance-related matters including, but not limited to, equipment, laboratory tests, medications, and vaccine inventory

- Administrative Operations:

- Maintain productive physical operations and space, including office supplies, mail, and invoice processing, and vendor management (e.g. for IT and field-based security)

- Manage mileage and payroll tracking and audits

- Assist with meeting organization, events, performance reporting and projects as needed

- Team Culture: Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team

What do you bring to the Nest?

- Education & Certification

- High school diploma or equivalent required; bachelor's degree preferred

- Successful completion of an accredited Medical Assistant program

- U.S. work authorization required

- Clinical Experience

- Minimum 1-3 years of relevant clinical experience

- Experience with vital signs, phlebotomy, and assisting in medical procedures

- Electronic medical system (EMR) experience (minimum 1 year), with preference for Athena

- Familiarity with infection control and patient safety protocols

- Experience working with children, teens, and young adults in a healthcare or community- based setting

- Leadership & Training

- Prior leadership experience in a medical office or healthcare setting preferred

- Demonstrated ability to train, mentor, and delegate effectively within a clinical team

- Technology & Administrative Skills

- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

- Experience using clinical and business tools such as EMRs, Salesforce, and SharePoint

- Strong organizational and time management skills; ability to manage multiple operational workflows

- Mission Alignment

- Passion for working with underserved populations and a deep commitment to equitable care

- Ability to advocate for and support families in accessing health and social care services

- Experience in counseling, community outreach, or health navigation is a plus

- Communication & Professionalism

- Excellent verbal and written communication skills

- Strong interpersonal skills and emotional intelligence; able to collaborate with cross-function teams

- Professional demeanor, presentation, and reliability

- Other Requirements

- Access to reliable transportation and willingness to comply with Nest's Motor Vehicle Safety Policy

- Willingness to support COVID-19 vaccination education and encouragement as part of clinical duties

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don't meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What is required (travel & physical requirements)?

- Prolonged periods sitting at a desk and working on a computer

- Must be able to lift up to 15 pounds at times

- Occasional travel to patient homes and Nest offices and supply locations

What does Nest bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. On top of this, we offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and generous PTO, we offer an all-of-you, inclusive approach to benefits: 

- Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire family, including virtual veterinary care for your pets 

- Company supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare 

- Receive reimbursement for work- related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities 

- Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by covering a portion of costs relating to fees, course materials, or other related expenses

- Receive employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or injury that prevents you from working

- Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options 

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect: 

- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities

- Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas

- Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes

- Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified

Nest Health celebrates the diversity of our patient population and seeks diversity on our team.  We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.