Engagement Manager

Engagement Manager

Phoenix, Arizona

What is the purpose of this role?

At Nest Health, our mission is to make comprehensive medical, behavioral, and social care radically accessible to America's highest-risk families. As our Engagement Manager, you'll lead and execute outreach strategies, engaging families with our innovative care model and helping them choose Nest as their primary care provider. This role is for a self-started eager to grow personally and professionally while driving transformative change.

What is the role?

Shape the Future of Family-Centered Healthcare

Are you a strategic thinker with a passion for community outreach and building meaningful relationships? Do you thrice in fast-paced environments and aspire to make a last impact? As an Engagement Manager at Nest Health, you'll be at the heart of revolutionizing how families access care while playing a pivotal role in driving our mission forward.

The Engagement Manager is responsible for both strategy and direct family outreach as we grow our organization. They will refine and execute Nest's family outreach strategy and ensure that Nest's initial market meets or exceeds targets to sign up eligible families and successfully engage them in care as the primary care provider (PCP) for the children and adults. The Engagement Manager will initially be responsible for direct member family outreach and scheduling using multiple modalities and will continue to grow a team of local Outreach Specialists in the market and additional cities across the state. This role is an opportunity for an ambitious builder who is willing to roll up their sleeves as a path to career growth. This position offers the opportunity for meaningful bonuses tied to individual and market productivity and performance.

Who is Nest Health? 

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Nest’s first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. In Louisiana, Nest’s headquarters and first market, Nest’s innovative model has resulted in partnerships with two of the state’s leading health plans, unlocking care for thousands of families across the state. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion.  

Nest and its leaders have won multiple awards including Rock Health’s Next-Gen Pediatric Innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios and others.

Founded in 2022 by former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, former President at Landmark Health, Nest has raised a historical Seed round of over $20M from top healthcare and industry investors including 8VC, Blue Venture Fund, SpringTide Health, Alumni Ventures, Gaingels, MVP, Health 2047, Ochsner Louisiana Investment Fund, Tulane Ventures, and others. 

Learn more about us at https://www.nesthealth.com/. 

What will you do?

- Strategic Leadership: Develop and refine Nest's family outreach strategy, tools, and reporting systems to ensure real-time monitoring and optimization of outreach efforts

- Hands-On Outreach: Conduct outreach through phone calls, emails, texts, and face-to-face interactions, building trust and scheduling initial visits with eligible families.

- Team Building: Recruit, lead, and manage a team of local Outreach Specialists, fostering growth and productivity in your market and future locations.

- Community Impact: Cultivate relationships with community providers, agencies, and stakeholders while participating in local events to boost brand awareness.

-Innovative Problem Solving: Identify and execute creative strategies to engage families, meet activation targets, and enhance outreach effectiveness

- Partner with the market VP/General Manager and other leaders on outreach and engagement successes and opportunities

- Develop and refine scripting, messaging, and conversation guides to improve the effectiveness of Nest outreach. Listen to and provide feedback on calls to improve scheduling and cancellation rates

- Have deep understanding of performance through reporting, audits, and observation, and provide productive, timely feedback to support the team in reaching their targets

- Monitor and adjust outreach productivity and performance relative to budget, develop and execute mitigation strategies

- May work flexible or extended hours to accomplish business goals

What do you bring to the Nest?

- A bachelor's degree with 5+ years of experience in sales, direct marketing, or customer service (preferably in healthcare)

- Proven success working in an incentive-driven environment and meeting ambitious targets

- Strong community knowledge and the ability to cultivate relationships within the ecosystem

- Experience managing teams and a knack for motivating people to excel

- Advanced proficiency in tools like Excel, PowerPoint, and Salesforce (preferred)

- Exceptional communication, organizational, and time-management skills

- A passion for making healthcare accessible to underserved communities

- Access to reliable transportation, a valid driver's license, a personal auto insurance (Mileage will be reimbursed)

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply. 

What is required (travel & physical requirements)?

- This is an in-person role serving the area and other surrounding ones

- Prolonged periods sitting at a desk and working on a computer

What does Nest bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. On top of this, we offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and generous PTO, we offer an all-of-you, inclusive approach to benefits: 

- Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and

  psychiatry for you and your entire family, including virtual veterinary care for your pets 

- Company supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and

 eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare 

- Receive reimbursement for work- related vehicle expenses, including commuting and travel costs, for staff who drive as part of

  their job responsibilities 

- Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by

covering a portion of costs relating to fees, course materials, or other related expenses

- Receive employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or

injury that prevents you from working

- Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options 

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect: 

- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities

- Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn

  about new roles & areas

- Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with

 or advise on quick changes regarding systems or processes

- Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large

  orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are

  identified

Nest Health celebrates the diversity of our patient population and seeks diversity on our team.  We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.