Family Advocate (Medical Assistant), Office

Family Advocate, Office

Baton Rouge

What is the purpose of this role?

This role has the dual purpose of supporting our field-based teams in the Greater Baton Rouge region and overseeing management of our office in Baton Rouge. 

What is the role?

The Office Family Advocate (Office FA) is a vital member of the Nest Health interdisciplinary care team who has training and experience as a Medical Assistant (MA). The primary duty of this role is to provide office-based support to teams operating in the field, including scheduling of referrals, entering orders, and other tasks to help facilitate completion of encounters. The Office FA will eventually support multiple teams in the field. The Office FA will also, when needed, serve as a Field Family Advocate, and provide direct patient care to adults and children in the home setting (under the supervision of an authorized clinician); accordingly, this individual has lived experience with the communities served by Nest Health. The Office FA has excellent interpersonal skills, which enables effective collaboration with patients, doctors, nurses, and other professionals and helps build trust and maintain a strong connection to Nest Family members. The Office FA has strong attention to detail and organizational skills. The Office FA coordinates services delivered by Nest Health and helps refer to external social care providers that address the social drivers of health (food insecurity, housing instability, domestic violence, financial hardship, and lack of access to transportation, for example). The Office FA participates in outreach efforts to Nest Families. 

In addition to their duties as an FA, this role will also serve as the local manager of the practice office, under the oversight of the Practice Operations Manager. The Office FA is responsible for overseeing the administrative and business operations aspects of the Baton Rouge Nest Health office where Nest clinical teams touch down and collaborate as part of Nest’s virtual and home-based care medical practice. This includes physical space maintenance, ensuring efficient clinical operations, aiding Practice Operations Manager in ensuring business performance, acting as the culture champion. 

Who is Nest Health?

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Nest’s first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. In Louisiana, Nest’s headquarters and first market, Nest’s innovative model has resulted in partnerships with two of the state’s leading health plans, unlocking care for thousands of families across the state. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion.  

Nest and its leaders have won multiple awards including Rock Health’s Next-Gen Pediatric Innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios and others. On a local level, Nest has been featured on all of Louisiana’s top programs including WGNO, WWL, WWNO (New Orleans NPR), WRKF (Baton Rouge NPR), and The Times-Picayune. 

Founded in 2022 by former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, former President at Landmark Health, Nest has raised a historical Seed round of over $20M from top healthcare and industry investors including 8VC, Blue Venture Fund, SpringTide Health, Alumni Ventures, Gaingels, MVP, Health 2047, Ochsner Louisiana Investment Fund, Tulane Ventures, and others. 

Learn more about us at https://www.nesthealth.com/. 

What will you do?

- Provide support to teams operating in the field with office-based support including but not limited to:

- Assist in patient registration, checking and confirming eligibility,

establishing administrative workflows, and prior authorization

approvals

- Fulfill clerical responsibilities which may include:

sending/receiving/scanning medical records, obtaining diagnostic

reports, hospital notes & referral information, completing

forms/requisitions, managing the charting process & sending

specimens to labs

- Actively participate in all compliance-related matters including,

but not limited to, equipment, laboratory tests, medications, and

vaccine inventory

- Provide information and assistance through advocacy, navigation

support, and education to Nest families on availability and

eligibility of health and social care services. Follow up with families

to ensure they were able to access the resources

provided/suggested by Nest

- Collaborate with the interdisciplinary team to proactively contact

families and ensure they are connected to the providers, resources,

support they need to meet their Lead Family health goals

- Participate in outreach efforts to Nest Families including explaining

program details to potential families

- Provide direct patient care and support for a panel of patients in the home setting which may include but not be limited to the following:

- Perform tasks under the direction of the licensed provider

including taking vital signs, updating patient history, collecting lab

specimens, and assisting with exams

- Administer oral, topical, and injectable medications and/or

vaccinations

- Interview patients and record medical history including

standardized screening questionnaires

- Assist providers in procedures using aseptic techniques

- Adhere to infection control standards including, but not limited to,

hand hygiene, use of PPE, and isolation of patients with known

infectious disease

- Complete accurate EMR documentation of patient information and

services provided per the requirements of Nest Health

- Delegate (with assistance of HSM) tasks of the day to FAs to support providers in the field M-F and rotating Saturdays

- Act as Clinical lead on the Vaccines for Children (VFC) process and maintenance. Monitor vaccine par and coordinate ordering with the Practice Operations Manager

- Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team

- Serve as the local office management under the oversight of the Practice Operations Manager

- Maintain productive physical operations and space- office

supplies, maintenance, IT and equipment management, mail and

invoice processing, furniture and renovations/build out, vendor

management

- Efficient clinical operations- medical supplies, team and patient

family scheduling, management of clinical vendors (e.g. field-based

security), mileage and payroll tracking as audits, understands

clinical workflows

- Business performance- meeting organization, performance

reporting and projects, power user of core tools (Athena EMR,

Salesforce, SharePoint, and others), and other support to help Nest

care team meet and exceed clinical quality and performance goals

- Workplace culture- local leader for onboarding fun

- Partner with team members in each office

- Compliance with health, safety and HIPAA guidelines and local

lead for business continuity planning

What do you bring to the Nest?

- Successful completion of an accredited Medical Assistant program

- High school diploma or equivalent required: 2-4 years of relevant experience

- 1-2 years' experience with VFC (Vaccines for Children)

- LINKS experience preferred

- US work authorization

- Vital signs and phlebotomy experience: 1 year

- EMR systems experience: 1 year

- Experience in counseling, community work, or community health activities in a government agency or community- based organization engaged in providing services to the public, assisting members of the community in obtaining services is a plus

- Demonstrate strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise "people skills"

- Demonstrate ability to exercise standards of professionalism, including appearance, presentation, and demeanor

- Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy

- Please note, this position will involve educating and encouraging vaccination again COVID-19

- Leadership experience in a medical office environment or other relevant professional experience

- EHR knowledge, Athena and others

- A positive upbeat manager who loves working with kids, teens, and young adults

- Basic Microsoft Office skills

- Previous experience as a clinical lead preferred

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.  

What is required (travel & physical requirements)?

- This is a full-time in-person role

- Prolonged periods sitting at a desk and working on a computer

- When deployed to the field, this is a mobile job that will be providing service in family homes

- Walking up and down stairs/steps

- Must be able to lift or pull 40 pounds at times

What does Nest bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. On top of this, we offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and generous PTO, we offer an all-of-you, inclusive approach to benefits: 

- Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and

  psychiatry for you and your entire family, including virtual veterinary care for your pets 

- Company supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and

 eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare 

- Receive reimbursement for work- related vehicle expenses, including commuting and travel costs, for staff who drive as part of

  their job responsibilities 

- Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by

covering a portion of costs relating to fees, course materials, or other related expenses

- Receive employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or

injury that prevents you from working

- Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options 

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect: 

- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities

- Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn

  about new roles & areas

- Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with

 or advise on quick changes regarding systems or processes

- Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large

  orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are

  identified

Nest Health celebrates the diversity of our patient population and seeks diversity on our team.  We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.