Vice-President, Implementation

Our mission is to provide a positive, empowering, and transparent property financing experience simplified from start to finish. Our team consists of skilled technology experts, caring mortgage specialists, and a diverse marketing team, all working together to lead change in the mortgage industry.

As VP, Implementation, you will lead the successful delivery of long-term, high-impact enterprise implementations for nesto’s Mortgage Cloud platform. You’ll serve as the primary executive responsible for ensuring client satisfaction, on-time delivery, and continuous improvement in our delivery practices. Acting as both a strategic leader and a hands-on execution expert, you’ll manage key client relationships, guide cross-functional teams, and bring structure and excellence to every phase of the implementation lifecycle.

You’ll report directly to the COO and play a critical role in scaling our implementation practice, while driving impact for financial institutions.

What you’ll be doing

Lead Mortgage Cloud Implementations: Oversee all implementation projects from kick-off to delivery, ensuring client goals are met and timelines are respected.

Own Client Success: Build trusted, long-term partnerships with clients. Be the executive point of contact for all delivery matters, proactively identifying risks and driving resolutions.

Team Leadership: Manage and mentor project managers, analysts, and delivery leads. Set a clear vision and measurable goals. Promote cohesion and accountability across delivery teams.

Cross-Functional Collaboration: Align efforts across engineering, product, and operations to support timely and high-quality delivery.

Drive Delivery Excellence: Continuously improve implementation frameworks, delivery standards, and resource planning processes. Ensure alignment between technical roadmaps and business priorities.

Budgeting & Resource Management: Define and manage budgets, resources, and timelines across concurrent implementations. Track and optimize cost-effectiveness.

Stakeholder Engagement: Gather requirements from internal and external stakeholders and ensure alignment across functions.

Act as Lead Project Manager: Provide hands-on leadership when needed to unblock teams, maintain momentum, and ensure success.

Who you are

Mandatory: Proven experience leading complex enterprise software implementations for financial institutions (Ex: SAP) from a top-tier consulting firm (Accenture, Deloitte, etc).

Deep understanding of implementation methodologies, resource planning, risk mitigation, and stakeholder management.

Strong technical foundation : able to translate complex requirements into actionable plans and collaborate effectively with engineers.

Outstanding interpersonal and communication skills with a passion for building trusted relationships.

Highly proactive, with a strong sense of ownership and a track record of successfully delivering large, complex projects.

Experience working with executive clients and internal leadership teams to drive results.

Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or a related field.

What we offer

Contribute directly to modernizing the Canadian mortgage industry

Competitive compensation: Base salary + performance-based compensation

Take advantage of nesto's employee mortgage program with exclusive, preferred low rates

Enjoy a premium benefits plan fully paid by nesto, including insurance, telemedicine, and mental health support for you and your family from day one

4 weeks of vacation per year + generous wellness and health budgets

Flexibility to work in hybrid mode (Toronto office)

About nesto

Our clients love our positive, empowering, and transparent mortgage financing experience — just ask our 4.5-star Google reviewers!

We’re a two-time winner of the CLA Lender of the Year award (2023 & 2024).

We’re a certified B Corp, recognized for using business as a force for good.

Our proprietary Mortgage Cloud platform is transforming how financial institutions deliver mortgage experiences — from start to finish.

Diversity & Inclusion

At nesto, we believe that creativity and collaboration thrive in a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging. We strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We’re building a workplace that is inclusive and welcoming to all.