Online Booking Assistant

In this role, you will be at the forefront of client interactions, helping potential buyers and renters navigate their property options smoothly. Your primary responsibility will be to manage online booking requests for property showings while ensuring a seamless experience for our clients. You will collaborate closely with our real estate agents, helping to schedule viewings that fit clients' busy lives. In addition to managing the booking system, your role will also involve updating property listings and maintaining accurate records in our CRM system. This position requires proactive communication and an understanding of real estate processes, as you will facilitate connections between clients and our agents.

Responsibilities

• Manage online booking requests for property showings in a timely manner.
• Coordinate schedules between clients and real estate agents to maximize appointment availability.
• Update and maintain accurate property listings on our website and other platforms.
• Respond promptly to client inquiries via email and phone to provide support and assistance.
• Track and manage follow-up communications with clients regarding their booking status and preferences.
• Collaborate with real estate agents to ensure all necessary information is conveyed effectively during showings.
• Assist in maintaining and organizing the CRM database to ensure all client interactions are documented.

• Proven experience in customer service or a related field, preferably in real estate.
• Strong organizational and time management skills with an ability to prioritize tasks effectively.
• Excellent written and verbal communication skills, with a professional demeanor.
• Proficiency in using online booking systems and CRM software is a plus.
• Ability to work collaboratively in a fast-paced team environment.
• Attention to detail and problem-solving skills to handle client inquiries and concerns.
• Flexibility to work varied hours, including evenings or weekends, based on client availability.