Bilingual (English Spanish) Customer Support Specialist - Work From Home

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting Work-From-Home Opportunity: Bilingual Customer Support Specialist at Nielsen supporting our Mexico operation. Candidates MUST live within a 2 hour radius of Mexico City!

This dynamic role involves handling both inbound and outbound calls, performing essential tasks such as scheduling, data collection, basic troubleshooting, and providing action reminders. Working within set guidelines, you'll be expected to meet high standards of productivity, performance, and quality, making a significant impact on Nielsen's global market research efforts.

We have openings for multiple shifts and experience levels

• Remote work in Mexico (Home-based)
• Day 1 Orientation: In-person at our Mexico City office

• Full-time, flexible position based in Mexico
• Work from your home office after initial orientation
• Equipment provided by Nielsen
• Flex your bilingual skills daily (English and Spanish)
• Engage with diverse customers and contribute to global market insights
• Develop valuable skills in customer service and data collection
• Be part of the company that measures and analyzes what consumers watch

• Fluency in both English and Spanish (written and spoken)
•  Ability to attend in-person 1 day orientation in Mexico City
• Strong communication skills and a customer-oriented mindset
• Comfort with technology and ability to troubleshoot basic issues
• Excellent multitasking abilities and attention to detail
• Flexibility to work in a dynamic, fast-paced environment
• Previous experience in customer service or call center environment (preferred)
• Ability to work independently in a remote setting
• Reliable internet connection for remote work

• A quiet, dedicated home workspace
• High-speed internet connection
• Flexibility to work evenings and weekends
• Ability to attend in-person orientation in Mexico City for Day 1

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