Customer Care Executive

A Customer Care Executive at Nielsen supporting our Mexico operation. In this role, you will conduct various basic call types to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.

• This position focuses on building and maintaining relationships with Nielsen panel families, conducting telephone interviews, guiding them through equipment setup and troubleshooting, ensuring data integrity, and exceeding performance goals related to sample quality and customer satisfaction.

• We offer a monthly gross base salary from $16,200 to $21,000 mexican pesos (Based on English proficiency and experience)
• 9% Grocery vouchers
• 13% Savings fund
• Major Medical Expenses coverage (spouse and children under 25 years of age)
• Life insurance
• 50% Vacation bonus
• 30-day Christmas bonus
• Flexible Hours (Hybrid Work): Choose the schedule that best suits your life! Including 2 days working from home and 3 days in our modern office, which features a gym and free parking.

• Fluency in both English and Spanish (written and spoken) is essential.
• High school diploma or equivalent work experience.