Associate Client Director

Location: Remote in Parsippany-Troy Hills, NJ area, must be able to go onsite 1-2x a week at client; not available for US-Remote outside of area (Parsippany/Newark/Hoboken/Bridgewater)

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The Associate Client Director leads a team of Client Managers, ACMs and Analysts; guiding and coaching them to support clients to analyze data through use of NIQ tools and services, based on NIQ standards and service model to ensure clients are delivered insights on industries, markets and consumers so that they make informed business decisions. Responsible to drive NIQ's CS Industry Insights mission for their team through delivery of Thought Leadership and accountable for the on-target delivery of team KPIs. 

Responsibilities 

• Lead a team of analytics (junior and senior) associates successfully; guiding, coaching and developing team members; providing them with timely feedback and recognition on performance, to ensure the team demonstrates high standards of performance and professional competencies 
• Own CS Industry Insights mission for his/ her team through delivery of Thought Leadership 
• Ensure team delivers as per the relevant KPIs/ success metrics 
• Partner closely with the CS Consultants to transform customer experience for all the clients of his/her team 
• Drive Service Model and JBPs execution strongly 
• Ensure all team members complete the Academy in time and with success, developing probing skills to identify and uncover the most important business questions for their clients & hold the team accountable for delivery of insights as per Academy learnings  
• Continuously guide and coach his/her team in utilizing and visualizing the most relevant data for developing strategically impactful presentations full of insights and proactive recommendations  
• Manage or guide his/ her team to manage 'clients' expectations' in project scoping, prioritization, time management and adhering to JBP priorities
• Demonstrate and guide team on solid question probing skills to identify and uncover the most important business questions for client(s)  
• Lead generation: Display a full understanding of all NIQ portfolio of services and products as well as 'incremental offerings', and identify, create, and convert opportunities to incremental sales through strong client relationships & partnerships with Consultants 
• Client briefing: In-market: Ensure the team receives client briefing as per the briefing form with all areas filled and client probing is done for clarity. Carry key accountability to client and hub that the team delivers fully completed (with quality inputs) briefing forms. Hub: Ensure the team receives the briefing form fully completed from the in-market with all areas complete. Carry key accountability that the team receives fully completed (with quality inputs) briefing forms 
• Proactively partner with necessary senior stakeholders to prevent potential roadblocks and to remove them when they arise  
• Drive customer satisfaction, ensuring the team delivers the best in class analyses and relevant and impactful insights 
• Be a bi-lingual (CPS+RMS) team leader,/ strategist: 
  • Demonstrate an everyday Consumer- driven marketing culture 
  • Probe and provoke clients to more business questions to analyze consumer behavior 
  • Generate CPS Leads (upsell contracts, ad-hoc, CAS) 
  • Persuade win-back clients on NIQ's superior CPS proposition 

• 5+ years of experience in the CPG industry and/or related sales, category management, market research 
• Prior experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS/Panel data  
• Experience in leading or coaching teams  
• Strong analytical mind and excellent numerical skills 
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides 
• Excellent command of both written and spoken English (some local jobs might require English) 
• Digital savvy 
• Fast learner of concepts/tools/analyses 
• Display ability to incorporate deep industry knowledge and Thought Leadership into analyses  
• Proficiency in pulling, analyzing, and incorporating all NielsenIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage
• Ability to coach others in data analyses and working with NielsenIQ tools

This role has a market-competitive salary with an anticipated base compensation of the following range: $92,000-$120,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion