Client Solutions Consultant

Company Description

We are the Retail Customer Success team, a digitally focused research team within NIQ, and we love collaborating with clients to identify current and future market opportunities and develop innovative solutions.

Job Description

CLIENT SOLUTIONS CONSULTANT - RETAIL

London office - hybrid

About this job

We are the Retail Customer Success team, a digitally focused research team within NIQ, and we love collaborating with clients to identify current and future market opportunities and develop innovative solutions.

This position is for someone with a strong research background who is or wants to become an expert in the retail market.  As part of the team you’ll get to understand the UK retail landscape, dynamics, and consumer buying and behaviours, and translate what we learn into specific opportunities for our clients.  We love to get immersed in data, work with it, come up with new hypotheses, and keep interrogating what we produce in order to create story-led analysis we are proud of.

This client facing role involves taking the lead with a portfolio of the UK’s largest retail clients – being responsible for managing day to day requests and using data to develop strategic and tactical recommendations and insights and solve business needs.  Your role will involve direct interaction with clients, so being able to establish rapport with clients by being client-focused, responsive and approachable is necessary.

Not only that, but as a senior position within the Retail CSM team, you will be expected to support with the leadership of the team, supporting the Head of Retail Insights, and helping roll out the strategy for the team, and the clients. You will need to be able to confidently present PowerPoint reports, initially alongside a co-presenter, with an expectation of taking full ownership in the medium term.

Responsibilities:

• Lead the service of a portfolio of the UK’s largest retailers and our biggest retail accounts
• Support with the leadership of the Retail CSM team
• Ensure client service is delivered to the agreed standard, meeting the service level requirements
• Produce actionable insight and answer retail partner queries and requests
• Organise and prepare retailer presentations, bringing in multiple research methodologies from GfK to produce an overall picture of retail market trends
• Expertise and knowledge on UK retail trends
• Lead on internal projects to enhance the service to our retail partners
• Build and deliver tailored presentations for retailers using a storyline approach
• Producing new, proactive and innovative types of analysis
• Working directly with the retailers to understand their key business questions and strategic aims
• Supporting on webinars and client events

Requirements:

• At least 3 years of relevant experience in market research /insights (in a previous agency or client-side)
• Analysis skills: Must enjoy and have experience with ‘digging’ through data sets to find the true story and themes that are worthy of further investigation to deliver insight and recommendations
• Presentation experience to senior management and/or large audiences
• Client management skills
• Strong reporting and communication skills. You will have a passion to be an engaging ‘Story-Teller’
• Ideally knowledge of the UK retail market – if not, willingness to immerse themselves in it and become experts in the industry
• Skills with PowerPoint and Excel (can maintain complex spreadsheets) and experience using data analysis packages

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion