Customer Success Manager - FMCG - Hybrid (Office/WFH)

Data Impact by NIQ is an e-commerce analytics provider. Our customizable, intuitive platform offers the most accurate and reliable digital shelf data available. The creator of industry standard location-based data analytics, we continually develop new solutions for our clients.

Our Marketplace Sales & Share suite empowers brands to maximize their sales potential while our pricing, visibility, content, distribution and e-media modules equip brands with cutting-edge solutions.

NIQ, the world's leading consumer intelligence company, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com/dataimpact.

Job Description

Under the responsibility of the VP sales EMEA, in London, and the CEO in Paris, you will join our growing UK team to manage our portfolio of clients in EMEA and US

• Onboard and train clients on the tool
• Analyse data to improve customer experience
• Handle and resolve customer requests, problems and complaints
• Maintain ongoing customer relationships
• Network to identify new needs from our customers and potential business growth
• Minimise customer churn
• Participate in events and forums

Qualifications

• 1 to 3 years proven experience as an Account Manager or other commercial position (trade manager, e-commerce) for an FMCG manufacturer.
• Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
• Highly organised and able to multi-task
• Passion for service and customer satisfaction
• You are structured and analytical
• You have excellent communication skills
• Ability to work in a dynamic and fast-moving team
• Willingness to travel.
• Dutch or other European language would be appreciated but not mandatory

#LI-RC1

Hybrid Model Role with 2 days in the London office, 3 days at home. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion