Senior Executive, Retail Customer Success (Analytics & Insights)

As Senior Executive, Retail Customer Success, you will be an industry expert, providing dedicated support to retailers in VN. You will collaborate closely with operation, product, platform to ensure that clients are equipped with actionable insights, analysis, and on-time support from NIQ. The analysis can be ranging from assortment/ space, pricing analysis, market share, competition landscape analysis, etc.

• Lead assigned clients and drive daily engagement between NIQ and client.
• Ensure data quality for output and deliver reports and insights to clients (in written and verbal form)
• Support Account Development team to address client business concern with NIQ solutions

ABOUT YOU

Curiosity drives your interest in what moves the market. You find potential in percentages.
Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

• University degree in Business, Economics, Trading or related field
• Passionate in category management, purchasing/ buyer, market intelligence, research analysis or FMCG/ Tech & Durables (T&D) retail industry is an advantage.
• 1-2 years of working experience in Category Management, Purchasing/ Buyer, CMI, Analyst, Market Research, Planning role in Retail industry
• Excellent written and verbal communication; English proficiency is a must
• Highly competent data analysis in MS Excel and visualize in PowerPoint (pivot tables, functions, charts)
• Ability to connect the dots, build analytic story flow and deliver insightful implication for retailers
• Good problem-solving and stakeholder management 
• Customer-oriented with good people skills; you will interact with a diverse group of clients
• Excellent task/ workload planning and time management

Remote-hybrid based role, must be physically located within job country and candidate must be a Country/Region Resident

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion