Inbound Referrals - Inside Sales / Intake Specialist

The American Psychiatric Association (APA) identifies Exposure and Response Prevention (ERP) therapy—alone or combined with medication—as the first-line, evidence-based treatment for OCD. However, many prescribers (MDs, Psychiatrists, NPs, PAs) primarily consider medication when treating OCD, often overlooking the benefits of ERP therapy.

When prescribers do seek out ERP therapists, they face limited referral options. Over the past two years, the NOCD Provider Partnerships team has built a nationwide referral network to close this gap. As awareness of NOCD’s specialized care grows, referral volume has increased 10X in the last year, creating a need for additional team support.

Key Responsibilities

The Referrals Inside Sales and Intake Specialist represents the first impression of NOCD and your role would be to provide an extraordinary customer experience while communicating the services we have to offer. You will be responsible for inside sales, as well as patient advocacy. The Referrals Inside Sales and Intake Specialist is responsible for selling tele-therapy services to consumers who contact us via phone, text, and email, and completing the intake process to confidently and accurately get them started on the road to treatment.

Job duties include inside sales of tele-therapy services, appointment coordination, registering and scheduling of therapy appointments as well as post-sales support. This is a goal-oriented team environment at a fast-growing company where we are all united in providing a top-notch patient experience.

In this role, you'll have the unique opportunity to expand NOCD’s partnerships, contribute to the growth of this channel, and help patients access life-changing, cost-effective OCD treatment. Every day presents a new chance to connect clinically referred patients with NOCD’s specialized care.

Why Join Us?

• Thrive in an innovative, mission-driven environment.
• Competitive salary with commission upside.
• Comprehensive benefits: Medical, Dental, Vision, 401K, PTO.
• Be part of a fast-growing, untapped market and make a real impact.

What You’ll Do

• Drive growth by efficiently scheduling clinically referred patients from NOCD’s national partners.
• Develop an understanding of OCD, ERP therapy, and NOCD’s treatment model to support patient conversations and ensure seamless scheduling.
• Navigate a mix of referrals from existing and new partnerships, understanding each partner’s organization, geography, and clinical team to build strong relationships.
• Achieve monthly and quarterly targets for patient scheduling.
• Manage CRM data, strengthen internal and external relationships, and contribute to new ideas that enhance patient scheduling processes.
• Represent NOCD with integrity, professionalism, and a commitment to improving mental health care.

What You’ll Bring

• Bachelor’s degree and 2+ years of experience in medical intake or patient engagement.
• Proven success in connecting with and supporting patients.
• Empathetic, adaptable communication style tailored to patients and families.
• Strategic thinking and startup experience (preferred).

Make an Impact

Join NOCD and advance your career while improving access to life-changing OCD treatment.