Customer Service Coordinator

Do you get excited when you work closely with innovative technology such as AI and robots?

Would you like to learn about logistics operations?

Are you ready to discover the new exciting world of smart robots?

If your answers are mostly yes, then you should keep reading. 

At Nomagic, we’re on a mission to automate human repetitive manual tasks with intelligent robotics. We’re now looking for a Customer Service Coordinator, who will coordinate operations at our customers’ site in Europe and represent our team onsite.

• Long term contract - operating in Nordics area
• Adventure mode - opportunity to develop with us a new robotic systems onsite and frequent travels (hybrid mode of work)
• Work with robots every day
• Relocation package (for candidates from other areas in Sweden)
• English speaking environment

• Coordinate support between our client and our teams in Poland, France and Germany
• Assist customers with issue resolution in a timely manner
• Create documentation and train local teams on how to handle robot operations and maintenance
• Deploy improvements to Nomagic software and hardware following instructions from our engineering team
• Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc
• Suggest improvements on processes, maintenance, operations according to new learnings and errors
• Represent remote team in meetings and other communication

• Excellent communication skills in English and Swedish, spoken and written
• Technical or logistics background
• Customer satisfaction mindset
• Capacity to interact with different systems in an efficient manner and quickly learn new set of instructions
• Ability to handle simple hardware and software tasksEnergy and hands-on attitude! Strive to get things done and find solutions whatever it takes

• Short call with a Recruiter
• 45-minute Interview with Hiring Manager
• 30-minute Interview with one of the Customer Service Team Members
• 30-minute Interview with one of the Engineers
• Important: expect detailed feedback regardless of our decision