Provider Support Specialist

We are seeking a Provider Support Specialist to join our team. You will be responsible for Tier 2 provider support for payment

and provider portal inquiries via outbound/inbound phone calls and e-mails to support activities across all Nomi financial products and services. You will also be responsible for reviewing and understanding the data used for all support activities.

• Assist providers in navigating through the portal to complete enrollment
• Answer questions regarding the Nomi payment enrollment process
• Track all call activity via Nomi service tools
• Open support tickets as needed via the Nomi platform
• Create and track data via Excel workbooks as needed
• Support and facilitate training webinars as needed
• Encourage engagement and adoption of Nomi payment methods and services as required based on client contractual standards and business needs (i.e., EFT enrollment, Virtual Card)
• Communicate with providers via e-mail and phone calls to support enrollment activities
• Inform providers of the payer relationship with Nomi
• Explain the benefit and value of utilizing the Nomi Health provider platform for applicable services, including Core payments, Member Payments, and Patient Financial Engagement Services

• Bachelor’s degree or equivalent work experience
• 2-5 years of related call center/customer service experience
• Strong financial services or healthcare services (insurance) experience is preferred
• Excellent interpersonal communication skills, both verbal and written
• Active listening skills and attention to detail
• Ability to ask probing questions and diffuse tense situations
• Ability to navigate various computer systems•Problem-solving skills
• Adaptability and accountability
• Exceptional customer service skills and professional phone voice
• Ability to multitask, set priorities, and manage time effectively
• Proficiency with computers, especially CRM and JIRA applications
• Motivated, energetic, and driven work ethic
• Proficient in all Microsoft Office programs including, but not limited to, MS Word, MS
• Excel, MS Outlook, and PowerPoint
• Exceptional relationship-building skills
• Ability to train and present material