Program Leader I - Human Resources, Employee Apparel Program, Full Time, Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Program Leader I, HR reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Program Leader I, HR is responsible for providing planning, support, and overall coordination of the employee programs for the health system.

Responsibilities:

• Possesses strong oral and written communication skills. Effectively communicates and collaborates with all layers of management and employee groups in diverse settings.
• Maintains employee inquiries, requests or reports and responds in a timely and considerate manner.
• Acts as a technical and informational resources for the department running reports and applying rigorous analytical skills in support of improvement projects.
• Effectively communicates and builds data process solutions.
• Support the creation, development, measurement and report of departmental metrics to measure key programs and opportunities.
• Possesses strong attention to detail and superior organizational skills to track progress, monitor timelines and provide administrative support for department initiatives.
• Adapts behaviors and work methods in response to new information, changing conditions, customer needs and team building.
• Builds trust with customers and team members.
• Provides day-to-day operational management for the system wide employee and physician apparel website and process flow.
• Maintains master records of all job classifications, codes and departments approved to participate in the apparel program and ensures all data remains accurate and current as positions are added or removed.
• Leads data processes in collaboration with NM IS including auditing data files to ensure accuracy, identifying system bugs, and developing and testing solutions.
• Writes communications, FAQ’s and supplemental materials in support of program policies and campaigns. 
• Manages vendor relationships(s) related to the apparel program, which includes tracking inventory, sourcing new items based on employee feedback, developing project timelines, tracking tasks and guiding vendor customer service.
• Creates purchase orders and processes invoices and check requests.
• Professionally represents Northwestern Medicine by attending or hosting appropriate internal and external events, such as program education or fit sessions.

Required

• Bachelor’s degree
• Analytical skills
• Effective communication skills, both written and verbal
• Proven software competencies (MS Office Suite)
• Ability to travel to designated NM locations
• 3-5 years business experience
• Demonstrated ability to serve many customers and manage multiple projects at the same time
• Effective time management and project management experience
• Strong initiative and attention to detail
• Thinks creatively and works as a collaborative team member

Preferred

• Expert knowledge of the PeopleSoft data management system (reading panels, running queries and manipulating data)
• Understanding of the ServiceNow ticket system for internal service cases
• Ease with Sharepoint web-page content management
• Experience in purchase order requisitions and invoice processing
• Ease and comfort leading meetings and giving presentations

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.