Sr. Deployment Lead (Sr. Engagement Manager)

At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. We are on our way to accomplishing this mission by rewiring the financial industry with better credit infrastructure, analytics, and workflows, enabling more people to access credit opportunities. Our cross-border credit product, Credit Passport®, cash flow underwriting product, Cash Atlas™, and income verification product, Income Navigator, are trusted by over 4,000 companies, including leading organizations like American Express, Verizon, HSBC, SoFi, Scotiabank, and Yardi to help them reach valuable new applicants from traditionally credit excluded populations. With over $100 million raised from Kleiner Perkins, General Catalyst, Index Ventures, Canapi Ventures, YCombinator, and First Round Capital, Nova Credit is revolutionizing the way lending is done. We were recently named Forbes' Best Startup Employers 2024 and Fast Company's World's Most Innovative Companies 2024.

As a Senior Deployment Lead, you'll spearhead the implementation of Nova Credit's suite of products—Credit Passport®, Cash Atlas™, and Income Navigator—for our strategic accounts. Your work will directly impact our global revenue growth and advance our mission to power a more fair and inclusive financial system for the world.

Success in this role requires strong project management skills and the ability to coordinate with technical and business stakeholders. Drawing on our experience with leading clients like American Express, Verizon, and HSBC, you'll ensure implementations meet and exceed client expectations. You'll work across client organizations—from technology teams to marketing and credit risk policy stakeholders—to drive successful product deployment and integration.

Internally, you'll orchestrate cross-functional collaboration to deliver implementations that are on time, on-scope, and positioned for revenue growth. The ideal candidate thrives in a fast-paced environment, can manage multiple complex deployments simultaneously, and excels at stakeholder management.

This is a full-time position based on the East Coast of the U.S., reporting to the Manager of Deployment in North America.

Nova Credit offers a dynamic and inclusive work environment where you can meaningfully impact the lives of people historically excluded from the credit system. We value diversity, intellectual honesty, and innovation and are committed to supporting our team members' professional growth and development. If you're passionate about leveraging technology to drive financial inclusion, we want to hear from you!

• Understand Nova Credit’s value, business model, and products
• Partner with customer business teams to shape business objectives and integration requirements

• Master our product technology, including the basics of enabling technical integration, user experience, customer acquisition, and credit risk decisioning amongst large financial institutions 
• Plan and execute customer implementations at Nova Credit’s strategic accounts
• Measure & report on the ongoing effectiveness of respective customer launches
• Facilitate key pre & post launch Steering Committee touchpoints with an Executive level stakeholder audience
• Build strategic growth plans that enable our leadership team to interact with key prospects and grow an account’s overall potential

• Successfully implement multiple deployments 
• Be directly responsible for driving significant revenue realization
• Collaborate with Nova Credit’s Solution Architects, Product Managers, and Engineering teams - among others - to strategically influence product priorities and further improve Nova Credit’s core product features

• 5+ years experience as a Deployment Lead, Engagement Manager, Technical Project Manager, Management Consultant, Client Solutions or Professional Services Lead. Experience working with clients in the financial services industry is a plus
• High autonomy in delivering multi-stakeholder initiatives - Ability to fully own your customer portfolio and make key decisions to deliver ambitious business outcomes. This includes deciding when to include our executive team in customer escalations, defining de-escalation plans, mobilizing cross-functional teams to solution customer requests, and executing a mix of high vs mid-touch engagement commensurate with the growth potential of your customers
• Experience defining Customer Growth Plans - including the knowledge to define stakeholders, orchestrate relationships across multiple levels of business, and ensure key touchpoints are coordinated to drive ongoing account success
• Technical implementation experience - you can configure a customer environment and explain technical concepts to business stakeholders (API, Webhook, etc). Additionally, we’ll teach you about Nova Credit’s products, but our customers and products are inherently technical, and you should have the curiosity to learn and creatively problem-solve  
• Entrepreneurial mindset - Adaptable to hybrid work settings and resourceful in a fast-paced, lean environment (wearing multiple hats)

Everyone is welcome at Nova Credit. We are an equal-opportunity employer where diversity and inclusion are central pillars of our company strategy. We seek applicants who understand, embrace, and thrive in a multicultural and globalized world. We do not discriminate on the basis of any protected class, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We do not consider criminal history until a conditional offer of employment has been made. We encourage all qualified candidates, including those with a criminal history, to apply.