KYC & Customer Support Agent

Join Novibet as a KYC & Customer Support Agent and Drive Global Growth!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is a leading GameTech company with a strong international presence. We operate in diverse markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta and Brazil,  our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, we are proud to be certified as a Great Place to Work, consecutively since 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment. Join us, and you will be part of a team of over 1,000 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

As a KYC & Customer Support Agent at Novibet, you'll review customer documents, check for fraudulent activity and maintain accurate records while adhering to strict regulatory and company guidelines.

What you will work on

• Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
• Handle daily internal back-office tasks
• Deal directly & manage effectively customer queries via live chat, email, telephone & social media
• Escalate any suspicious behavior or transactions
• Monitor customer behavior to ensure responsible gambling is observed
• Provide information about products & services
• Build up knowledge of customer verification process for different regulations including verifying player's documents

What you bring

• High School Degree from an accredited University
• Fluency in English & Greek (oral and written)
• Prior experience in a similar role or in a back-office customer support role is appreciated
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Computer literacy
• Flexibility to work on shift rotation

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑‍⚕️Health insurance:  Group health & medical insurance package
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities